Barista

Barnes & Noble•Grand Chute, WI

2d•Onsite

About The Position

A Barnes & Noble Barista is an integral member of the café team, welcoming customers, answering questions, and helping them choose beverages and café items. The role supports the attractive presentation and efficient operation of the Café, including stocking deliveries, maintaining the bake case and dining area, and providing quick, friendly service at the register. Baristas are expected to demonstrate reliable attendance, flexibility, a positive and hardworking approach, consideration for colleagues, cheerful customer service, willingness to learn, and enjoyment of the work. Baristas learn and perform operational duties including using registers and other technology; maintaining café and retail fixture presentation and cleanliness; receiving, unpacking, and accurately stocking deliveries; preparing food and drinks; completing cleaning tasks; following FIFO and product-dating practices; and supporting the bookfloor team when needed. They also learn loss-prevention procedures and de-escalation techniques. The work involves prolonged standing, repetitive bending, lifting, and extensive walking. Baristas may work at other stores when able and when needed to support the wider Cluster. As their knowledge develops, Baristas build familiarity with beverage, bakery, savory, gifting, and café retail products; maintain appealing product presentation; explain promotions and sales objectives to customers and colleagues; recommend food and beverage customizations; use café training tools; and follow café safety, hygiene, and sanitation procedures. Baristas are expected to comply with company policies and procedures and, as they demonstrate mastery, advance along the career path to Senior Barista.

Requirements

Maintain reliable and punctual attendance for scheduled shifts.
Be flexible and responsive to store scheduling needs, including filling gaps when able.
Approach work positively and willingly, completing assigned tasks with purpose, energy, and reliability.
Be supportive and considerate of colleagues and willing to help the team.
Provide cheerful, helpful customer service.
Show aptitude and willingness to learn new skills and knowledge.
Use registers, computers, tablets, programs, and other technology comfortably and efficiently.
Develop and apply merchandising and visual merchandising skills.
Work effectively in a busy team and enjoy being a barista.
Perform physical activities including prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers cheerfully, answer questions, and help them select beverages and café items.
Maintain attractive café presentation, including the bake case, dining area, counter, and floor retail fixtures.
Operate registers quickly, competently, and reliably while providing professional customer service.
Receive, unpack, and accurately stock deliveries.
Prepare food and drinks properly and accurately using product information and recipe guides as needed.
Complete daily and weekly café cleaning tasks and maintain café cleanliness.
Follow First In First Out (FIFO) practices and date products correctly and consistently.
Support the bookfloor team when needed.
Understand and follow loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behaviors or issues.
Build knowledge of beverage, bakery, savory, gifting, and café retail products and use it to maintain appealing presentation.
Communicate café promotions and key sales objectives to customers and colleagues.
Recommend food and beverage customizations to customers.
Use café training tools and follow café safety, hygiene, and sanitation procedures.
Support other stores when able and needed to help the wider Cluster.
Comply with company policies and procedures.