Barista - Starbucks Gurnee Mills

Simon Property Group•Gurnee, IL

4d•$12 - $17•Onsite

About The Position

The Barista position at Starbucks Gurnee Mills involves a variety of responsibilities focused on providing excellent customer service and maintaining store operations. Key aspects include acting with integrity, maintaining a calm demeanor during busy periods, anticipating customer and store needs, assisting with new partner training, and contributing to a positive team environment. Baristas are expected to deliver legendary customer service by prioritizing customers, discovering and responding to their needs, and connecting with them. They must also adhere to Starbucks operational policies and procedures, including those for cash handling, safety, and security, to ensure a safe environment for all partners. Maintaining a clean and organized workspace is crucial for efficiency. Additionally, Baristas are responsible for consistently preparing quality beverages, whole bean, and food products according to Starbucks standards, while following all health, safety, and sanitation guidelines. Recognizing and reinforcing team accomplishments is also part of the role. Regular and punctual attendance is required.

Requirements

Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication
Comply with a dress code that prohibits displaying tattoos, piercings in excess of two per ear, and unnatural hair colors, such as blue or pink
Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
Available to perform many different tasks within the store during each shift
Ability to learn quickly
Ability to understand and carry out oral and written instructions and request clarification when needed
Strong interpersonal skills
Ability to work as part of a team
Ability to build relationships

Responsibilities

Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
Maintains a clean and organized workspace so that partners can locate resources and product as needed.
Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
Recognizes and reinforces individual and team accomplishments by using existing organizational methods.
Maintains regular and punctual attendance