Starbucks Barista

The Kroger Co.•Hillsboro, OR

12h

About The Position

The Barista provides exceptional customer service in a safe and clean environment, helping ensure customers return. The role treats customers and employees fairly and ethically, promotes an inclusive work environment, supports the community, and provides appropriate products with fair and accurate pricing. The Barista demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position prepares beverages and other coffee shop items to recipe, company standards, and customer requests; supports product discovery and recommendations; maintains product freshness and inventory; and uses coffee shop and kitchen equipment according to company guidelines. The Barista collaborates with associates, follows food and workplace safety requirements, and reports equipment issues, discrepancies, accidents, risks, or other concerns to management.

Requirements

Excellent customer service skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make product suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages according to recipes, standards, and customer requests using proper equipment, and process transactions using company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide fresh products and correct portion sizes, or portions as close as possible to the amount ordered, to prevent shrink.
Recommend coffee shop items to help customers find products they want and need.
Use coffee shop equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Properly use kitchen equipment, espresso machines, blenders, computerized scales, and steamers.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with current, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, notify store management, and adhere to food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential job functions with or without reasonable accommodation.