Barista

Barnes & Noble•Honolulu, HI

4d•Onsite

About The Position

A Barista is an integral member of the Barnes & Noble Café team, welcoming customers, answering questions, and helping them choose beverages and café items. The role supports an attractive café presentation and efficient operations by stocking deliveries, maintaining the bake case and dining area, preparing food and drinks, and serving customers at the register in a quick, friendly, and professional manner. Baristas are expected to demonstrate reliable attendance, flexibility when scheduling gaps arise, a positive and energetic approach, consideration for colleagues, cheerful customer service, willingness to learn, and enjoyment of the work. They learn and use café operational skills, including technology and registers, merchandising, delivery receiving and stocking, food and beverage preparation, cleaning, FIFO and product dating, and loss prevention procedures. They may support the bookfloor team and, when able and needed, other stores in the wider Cluster. As their experience grows, Baristas develop knowledge of beverage, bakery, savory, and gifting products; café retail and promotions; customer customization recommendations; training tools; and safety, hygiene, and sanitation procedures. With demonstrated mastery, they are expected to advance to Senior Barista. Employees must comply with company policies and procedures. The role involves prolonged standing, repetitive bending, lifting, and extensive walking. The posted starting hourly rate is $16.00, depending on experience, seniority, geographic location, and other factors permitted by law. Benefits vary according to scheduled weekly hours and location. Benefits listed for eligible employees include an employee discount, EAP, sick pay, paid time off, paid maternity and parental leave, company-paid holidays, transit benefits, 401(k) with company match, health benefits, spending accounts, disability benefits, life insurance, and tuition reimbursement.

Requirements

Maintain reliable and punctual attendance for scheduled shifts.
Be flexible and responsive to store scheduling needs, including filling gaps when able.
Bring a positive, energetic, hardworking, and reliable approach to assigned tasks.
Be supportive and considerate of colleagues and cheerful and helpful with customers.
Show aptitude and willingness to learn new skills and knowledge.
Use registers, computers, tablets, programs, and other tools comfortably and efficiently.
Perform prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help them select beverages and café items.
Maintain attractive café presentation, including the bake case, dining area, counter, and floor retail fixtures.
Unpack and receive deliveries, then stock items efficiently and accurately.
Operate registers to serve customers quickly, reliably, and professionally.
Prepare food and drinks accurately using product information and recipe guides as needed.
Complete daily and weekly café cleaning tasks and maintain café cleanliness.
Follow FIFO practices and date products consistently and correctly.
Support the bookfloor team when needed and, when able and required, support other stores in the Cluster.
Follow loss prevention procedures and de-escalation techniques; identify theft or problematic behavior and seek support.
Build and apply knowledge of café beverages, bakery and savory products, gifting, retail options, and promotions.
Share product and promotion knowledge with customers and colleagues and recommend food and beverage customizations.
Use café training tools and follow café safety, hygiene, and sanitation standards.
Comply with company policies and procedures.