Barista

Port City Java • Wilmington, NC

44d

About The Position

As a Barista at Port City Java, you are the first point of contact for guests. You process orders promptly and efficiently while providing superior hospitality and a positive attitude. Baristas help create guest experiences that encourage repeat visits and contribute to the success of Port City Java. The role includes educating guests about the full menu, fulfilling orders accurately and efficiently, maintaining a clean workspace, contributing to a positive team dynamic, and enjoying the work.

Requirements

• No previous Barista experience is necessary.
• Excellent verbal communication, listening, and customer service skills.
• Fundamental knowledge of workplace safety standards and procedures.
• Ability to analyze problems and make decisions that lead to solutions.
• Ability to work as a team player under pressure while maintaining positive morale and a professional attitude.
• Ability to stand, sit, or walk for extended periods or for an entire work shift.
• Ability to frequently and continually flex and rotate the wrist and spine.
• Ability, on occasion, to lift or otherwise move objects weighing up to 50 pounds.
• Ability to determine product and recipe quality through tastings, cuppings, and similar evaluations.

Responsibilities

• Greet every guest with a friendly, positive attitude and promote the values and mission of Port City Java.
• Provide superior hospitality and guest satisfaction, including learning guests’ names and regular orders.
• Process orders accurately through the POS and count back change to guests.
• Respond appropriately to guest concerns and communicate complaints to management.
• Follow the company dress code and respect peers and management by arriving on time for scheduled shifts and arranging coverage when unable to work.
• Ensure the quality and integrity of all food and beverages served.
• Educate guests about the full menu and maintain knowledge of coffee.
• Maintain cleanliness and sanitation and follow food-safety regulations mandated by the Local Health Department.
• Follow recipes and guidelines in the Training Manual.
• Communicate with teammates and management to solve problems and improve operations and customer service, including maintaining effective communication during peak hours.
• Work with teammates and management to implement changes and contribute to a positive work environment.
• Assist with opening, closing, and other task lists.
• Make ongoing efforts to set and meet goals related to job skills, knowledge, and education.
• Initiate suggestive selling and product sampling.

Benefits

• Free brewed coffee
• 50% discount on other beverages
• 30% discount on food
• Employee Referral Program
• Café Sales Bonus Incentives
• Volunteer-Time Reimbursement, up to 5 hours
• Health insurance coverage after one year of employment, with the company paying 85% for full-time employees
• Group-rated dental and vision insurance after one year of employment for full-time employees
• Short-term disability after one year of employment for full-time employees
• Life insurance after one year of employment for full-time employees
• Upward mobility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed