Barista

College of the Holy Cross • Worcester, MA

11d • Onsite

About The Position

At Holy Cross, we are focused on creating a world-class workforce by attracting and retaining employees dedicated to fostering a culture of professionalism, pride, mutual trust, and respect—one that values appreciation and recognition, empowering each of us to flourish both individually and collectively. We seek candidates who are inspired by our mission and values, and who are eager to make a meaningful difference on our campus. Learn more about Life at Holy Cross here. Sets up and operates a coffee/smoothie shop, including running cappuccino and smoothie machines. Prepares and serves a variety of specialty coffee drinks and food items to patrons, following established procedures. Responsibilities include serving guests, answering questions, promoting menu options, processing payments, stocking and rotating inventory, and maintaining clean food production and service areas in compliance with sanitation standards.

Requirements

• High School Diploma or equivalent required.
• Ability to frequently lift up to 25 pounds, occasionally lift up to 50 pounds and 100 with assistance.
• ServSafe Food Safety Certification or training is required. If training is not up-to-date, training/certification must be completed upon 3-6 months from date of hire.
• Food allergy training is essential.
• Excellent customer service and appropriate communication skills are needed in order to provide a welcoming, professional and safe environment for students and guests.
• Upon hiring the following additional training must be completed on a yearly basis: Title IX harassment training, Security awareness training.

Nice To Haves

• Up to two years related work experience is preferred.
• prior experience in special food allergy meal preparation is preferred. If a candidate does not have prior experience, the necessary training must be completed upon hiring.

Responsibilities

• Prepares menu items following recipe specifications.
• Ensure all menu items are consistently prepared, properly portioned, of the highest quality, and served at the correct temperatures.
• Maintain a clean, safe, and fully functional work area that is well-stocked, properly rotated, and organized at all times.
• Supervise on-call staff, student captains/workers, and temporary employees, providing guidance on routine tasks and ensuring efficient operations.
• Provide excellent customer service by serving guests in a friendly, professional, and attentive manner when needed.
• Assist with the setup, service, and cleanup of catered events as required to meet operational needs.
• Accurately complete service records, inventory logs, and data entry for the FoodPro system to ensure proper tracking and reporting.
• Demonstrate the ability to work with students who have special dietary restrictions, ensuring their needs are met with care and precision.
• Seek guidance from management with questions.
• Understand and apply the principles of food waste management, utilizing FIFO (First In, First Out) to minimize waste and maintain freshness.
• Adhere to all state and local food safety regulations to ensure compliance and maintain high safety standards.
• Perform other similar or related duties as required or requested.
• All documentation is recorded accurately and timely.
• Follow all chemical guidelines according to the Material Safety Data Sheets.
• Superior customer service and communications skills are needed to provide a welcoming, friendly and professional manner to all of our guests.
• Offer training/support to co-workers, staff and students where applicable.
• Follow all verbal and written instructions from managers/supervisors.
• All staff are considered to be emergency essential personnel and are required to report during times of inclement weather.
• Schedule flexibility is important, you need to be aware of the academic calendar and special event dates.
• We will/may adjust schedules due to events on campus.
• Be innovative as it pertains to your position.
• Be comfortable sharing your suggestions and ideas for process or work improvements.
• Comply with all safety and risk management practices, policies and procedures.
• Ability to succeed in a high-pressure environment.
• Ability to communicate with guests, co-workers and other members of the college community with professionalism and respect.
• Be sure to know and come to work each day with our department’s core values in mind.
• Must adhere to the uniform standard as it applies to your position.

Benefits

• The Hourly Rate for the Barista position is $18.00 per hour.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED