Barista

Barnes & Noble • Roseville, MN

17d • Onsite

About The Position

A Barnes & Noble Barista is an integral member of the café team and helps make the bookstore café a welcoming gathering place for readers and the community. The Barista greets and assists customers, answers questions, recommends beverages and café items, operates registers, maintains café presentation and cleanliness, and supports delivery receiving, stocking, and other store operations. The role requires cheerful, helpful customer service, reliability, flexibility, a positive approach to work, consideration for colleagues, and willingness to learn and develop new skills.

Baristas are trained to use registers, computers, tablets, programs, and other tools; maintain café and retail fixture presentation; prepare food and beverages accurately; carry out cleaning tasks; follow FIFO and product-dating practices; support deliveries and stocking; assist the bookfloor team when needed; and follow loss-prevention and de-escalation procedures. With experience, Baristas build product, promotion, customization, café retail, training, safety, hygiene, and sanitation knowledge. As they master the role, they are expected to advance to Senior Barista. The role involves physical activity and may include working in other stores to support the wider Cluster. Employees must comply with company policies and procedures.

Requirements

• Reliable and punctual attendance for scheduled shifts.
• Willingness to be flexible and responsive to store scheduling needs, including filling scheduling gaps when able.
• A positive, energetic, hardworking, and reliable approach to assigned tasks.
• Considerate and supportive teamwork, including willingness to help colleagues.
• Cheerful, helpful customer service.
• Aptitude and willingness to learn new skills and acquire store knowledge.
• Comfort and efficiency using registers, computers, tablets, programs, and other tools.
• Ability to perform physical activity including prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

• Greet customers cheerfully, answer questions, and help connect customers with appropriate beverages and café items.
• Operate registers quickly, reliably, and professionally.
• Maintain an attractive café presentation, including the bake case, dining area, counters, and retail fixtures.
• Unpack and receive deliveries and stock products efficiently and accurately.
• Prepare food and drinks correctly, using product information, recipe guides, and colleague knowledge as needed.
• Complete daily and weekly café cleaning tasks and maintain cleanliness.
• Follow First In First Out (FIFO) practices and date products consistently and correctly.
• Support the bookfloor team when needed and, when able, support other stores in the Cluster.
• Follow loss-prevention procedures, identify theft or problematic behavior, and seek support or use de-escalation techniques as appropriate.
• Build knowledge of beverage, bakery, savory, gifting, and café retail products and maintain their presentation.
• Share knowledge of promotions and limited-time offers with customers and colleagues and support sales objectives.
• Recommend food and beverage customizations and support café retail execution.
• Use café training tools and apply café safety, hygiene, sanitation guidelines, and procedures.
• Maintain reliable and punctual attendance, work assigned tasks energetically, and support colleagues and customers.

Benefits

• Employee discount.
• Employee Assistance Program (EAP).
• Sick pay.
• Paid time off, including paid maternity and parental leave, for employees scheduled 20 or more hours per week.
• Company-paid holidays for employees scheduled 20 or more hours per week.
• Transit benefits for employees scheduled 20 or more hours per week.
• 401(k) with company match for employees scheduled 20 or more hours per week.
• Comprehensive medical, dental, and vision benefits for employees scheduled 30 or more hours per week.
• Healthcare and dependent care spending accounts for employees scheduled 30 or more hours per week.
• Disability benefits for employees scheduled 30 or more hours per week.
• Life insurance for employees scheduled 30 or more hours per week.
• Tuition reimbursement for employees scheduled 30 or more hours per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed