BARISTA Coffee

HEI Hotels & Resorts•The Woodlands, TX

About The Position

The Barista provides superior customer service while maintaining a clean and attractive outlet for guests. The role involves welcoming customers, accurately preparing orders, processing payments, resolving guest concerns, maintaining product-preparation standards, and keeping work and guest areas clean and sanitary. The Barista also follows cash-handling and accounting procedures, balances the house bank, and complies with attendance requirements.

Requirements

Basic mathematical skills for operating a cash register, making change, totaling guest checks and the bank, preparing cash drops, totaling other charges, and understanding portion sizes in relation to pricing.
Ability to operate a keyboard and follow Point of Sale procedures.
Ability to effectively address and resolve conflict situations, such as an inaccurate check total.
Ability to sit and/or stand and work continually in confined spaces, with or without reasonable accommodation.
Effective verbal and written communication skills, including the ability to adapt communication style for different audiences.

Responsibilities

Greet customers promptly with a friendly, sincere welcome; listen to and understand requests.
Prepare customer orders accurately and efficiently as requested.
Ring guest checks correctly and close them using the appropriate payment method.
Ensure guest satisfaction and tactfully negotiate resolutions when guests are dissatisfied.
Maintain high standards for all product preparation.
Clean or sanitize work areas, utensils, equipment, service stations, or seating areas.
Follow accounting guidelines for receiving payments, verifying check totals, disbursing tips, and managing the cash drawer and house bank.
Balance the house bank at the end of the shift and retrieve and return it to the vault as required.
Comply with attendance rules and maintain regular availability for work.
Perform other job-related duties as assigned.