barista

Tournament Players Club•Ponte Vedra Beach, FL

25d•Onsite

About The Position

TPC Sawgrass, located in Ponte Vedra Beach, Florida, is part of the TPC Network and provides dining, banquet, golf, and other experiences for PGA TOUR players, families, executives, members, and guests. The Barista serves gourmet coffee and other products with friendly, individualized attention. The role creates an authentic guest experience through prompt service, quality beverages, and a clean, comfortable environment. The position requires a high school diploma or equivalent, at least six months of similar experience, strong customer service and communication skills, and a flexible work schedule. The employee works shifts according to business levels and has no direct supervisory responsibilities. Travel is not expected.

Requirements

High school diploma or equivalent education.
At least six months of previous similar experience, with basic knowledge of food and beverage service operating procedures.
Excellent customer service and communication skills.
Flexible work schedule and availability for shifts as required by business levels.
Ability to multitask while maintaining accuracy and a service-oriented approach.
Regularly stand, walk, sit, kneel, use hands to handle or feel, and talk or hear.
Occasionally lift and/or move up to 40 pounds.
Close, depth, color, distance, and peripheral vision, and ability to adjust focus.
Ability to comply with applicable federal, state, and local safety and health regulations.

Responsibilities

Make and serve beverages professionally, courteously, and promptly according to TPC standards and recipes; brew drip coffee as needed.
Use guests’ names, provide customer-first service, and create distinctively different and authentic guest experiences.
Educate customers about menu items, answer questions, recommend new items, and communicate customer feedback to managers.
Contribute to a positive team environment by recognizing and proactively addressing issues and communicating them to managers.
Inform the supervisor of member or guest complaints so they can be resolved promptly and professionally.
Handle cash and credit transactions, including receiving and processing payments.
Serve prepared food such as cookies, pastries, sandwiches, and muffins.
Fill the drinking water container, mason cup tray, and buffet items.
Keep the bar area and equipment clean, maintain an empty dirty dish bin, and wash and put away kitchen dishes.
Maintain stock of syrups, bar fridge items, pastries, bagged coffee, merchandise, clean mugs, and plates.
Complete and initial shift-checklist tasks, work ahead where possible, and remain until required tasks are completed.
Maintain a clean dining area by sanitizing tables and chairs and sweeping crumbs from the floor.
Follow PGA TOUR Golf Course Properties, Inc. guidelines, policies, standards, and constraints, as well as TPC Brand Standards.
Follow food-service sanitation procedures and applicable jurisdictional and club rules and regulations.
Perform other duties and special projects assigned by management.