Barista

Barnes & Noble•Camp Hill, PA

12d

About The Position

A Barista is an integral member of the Barnes & Noble Café team, welcoming customers, helping them choose beverages and café items, preparing food and drinks, operating registers, and maintaining an attractive, clean, and efficiently run Café. The role also supports delivery receiving and stocking, café merchandising, and the bookfloor team when needed. Baristas are expected to learn café products, promotions, safety and sanitation practices, and operational procedures, and to contribute to the success of the store as their knowledge and skills develop. Baristas who master the role are expected to advance to Senior Barista.

Requirements

Demonstrate reliable and punctual attendance for scheduled shifts.
Be flexible and responsive to store scheduling needs, including the ability to fill gaps when able; stores are open early mornings to late evenings every day, including weekends and most holidays.
Have a positive, willing, hardworking, and reliable approach to assigned tasks.
Be supportive and considerate of colleagues and cheerful and helpful with customers.
Show aptitude and willingness to learn new skills and knowledge.
Be comfortable and efficient using technology such as registers, computers, tablets, programs, and other tools.
Perform physical activity that includes prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers cheerfully, answer questions, and help them choose beverages and café items.
Prepare food and drinks correctly and accurately, using recipe guides, product specifications, personal knowledge, and colleague support as needed.
Operate registers quickly, reliably, and professionally.
Maintain the presentation, cleanliness, and efficient operation of the Café, including the bakes case and dining area.
Unpack deliveries and stock products efficiently and accurately.
Maintain café and retail fixture presentation through merchandising and visual merchandising.
Perform daily and weekly cleaning tasks and follow café safety, hygiene, and sanitation procedures.
Follow First In First Out (FIFO) practices and date products consistently and correctly.
Build knowledge of beverage, bakery, savory, gifting, and café retail products; use it to make customization recommendations and support sales objectives, promotions, and new limited-time offer items.
Use café training tools appropriately and share product and promotion knowledge with customers and colleagues.
Support the bookfloor team when needed and, if able and needed, assist other stores in the wider Cluster.
Follow loss prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or store issues.
Maintain reliable and punctual attendance, work assigned tasks with energy and reliability, and help fill scheduling gaps when able.
Comply with company policies and procedures.