Barista

SSA Group, LLC • Colorado Springs, CO

22d • $17 - $20

About The Position

The Barista prepares coffee, tea, other beverages, and food items according to shop standards while maintaining clean equipment and an organized, safe workspace. The role includes opening and closing duties, preparation for service, and meeting daily quick-service, food-service, safety, quality, availability, merchandising, and guest-service standards. Baristas provide warm, welcoming guest experiences, remain knowledgeable about menu items and prices, and respond to guest and client feedback while communicating service or quality concerns to supervisors.

Requirements

• Strong interpersonal and communication skills.
• Exceptional problem-solving and decision-making skills, together with the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• Team-oriented, personable, professional, upbeat, and energetic approach, with initiative.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Nice To Haves

• Previous barista experience is preferred.

Responsibilities

• Prepare coffee, tea, other beverages, and food items according to shop standards.
• Maintain cleanliness of coffee and espresso machines.
• Perform opening and closing responsibilities and prepare as needed for efficient service.
• Deliver warm, welcoming, and memorable experiences for every guest and client.
• Meet daily quick-service, food-service, safety and quality, availability, merchandising, and guest-service standards.
• Participate in safety logs, including food temperatures, rotation, and waste, as necessary.
• Ensure proper uniform, hygiene, hand-washing, and glove use.
• Maintain a safe work environment by following SSAFETY rules.
• Support operations in the assigned role and assist in other areas as needed.
• Respond efficiently to guest and client feedback and report it to a supervisor to help prevent recurring complaints.
• Communicate issues with daily service or quality to a supervisor or Food Operations Manager.
• Remain knowledgeable about menu items, prices, and specials to share with guests.
• Perform other tasks as necessary.
• Maintain a clean, safe, and organized work environment and uphold sanitation requirements.
• Understand and follow company policies and procedures.
• Promote an inclusive and supportive approach within the Brand team and across units.
• Help remove barriers and empower growth and opportunity for team members at all levels.
• Lead by example in sustainability and conservation efforts, and share knowledge with unit staff as needed.
• Engage with SSA and the unit in community activities and opportunities to give back.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a college partnership.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual terms vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed