Barista - Temporary

Barnes & Noble•Holyoke, MA

7d•Onsite

About The Position

A Barista is an integral member of the Barnes & Noble Café team, welcoming customers, answering questions, and helping them select beverages and café items. The role supports efficient café operations by maintaining an attractive, clean presentation; unpacking and stocking deliveries; tending the bake case and dining area; and serving customers at the register in a quick, friendly, professional manner. Baristas are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and energetic approach to work, consideration for colleagues, cheerful customer service, willingness to learn, and enthusiasm for being a barista. The position involves mastering café operational competencies and may include supporting the bookfloor team or working in other stores when able and needed. With experience, Baristas develop knowledge of beverage, bakery, savory, gifting, and café retail products; maintain appealing product presentation; support sales objectives and promotions; recommend food and beverage customizations; use café training tools; and apply safety, hygiene, and sanitation procedures. Employees who demonstrate mastery of the role’s skills are expected to advance to Senior Barista. The role requires compliance with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including filling scheduling gaps when able.
A positive, energetic, reliable approach to assigned work.
A supportive and considerate attitude toward colleagues.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and knowledge.
Comfort using registers, computers, tablets, programs, and other tools.
Ability to perform physical activity including prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help them select beverages and café items.
Maintain an attractive café presentation and cleanliness, including the bake case, dining area, counter, and retail fixtures.
Operate registers to serve customers quickly, reliably, and professionally.
Help receive, unpack, and accurately stock deliveries.
Prepare food and drinks accurately using product information, recipe guides, and available tools.
Perform daily and weekly café cleaning tasks and follow food safety, hygiene, and sanitation standards.
Apply First In First Out (FIFO) practices and correctly date products.
Support the bookfloor team when needed and, when able, support other stores in the wider cluster.
Use product knowledge to maintain appealing displays, promote featured items and café promotions, and recommend customizations to customers.
Use café training tools and support café retail options and key product promotions.
Follow loss prevention procedures, identify theft or problematic behavior, and seek support using de-escalation techniques.
Comply with company policies and procedures.