Barista - Temporary

Barnes & Noble•Rochester, MI

About The Position

A Barista is an integral member of the Barnes & Noble Café team, welcoming customers, answering questions, and helping them select beverages and café items. The role also supports café operations by maintaining an attractive and clean presentation, stocking deliveries, tidying the bakery case and dining area, and serving customers professionally at the register. The position involves learning and carrying out operational tasks such as using registers and other technology, preparing food and drinks, merchandising café and retail fixtures, receiving and stocking deliveries, following FIFO and product-dating practices, and completing cleaning tasks. Baristas may also support the bookfloor team and other stores in the wider cluster when needed and able. As experience grows, the Barista builds knowledge of café products, promotions, customization options, retail offerings, and safety, hygiene, and sanitation procedures. The role is expected to develop toward the Senior Barista career step. Baristas must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including filling scheduling gaps when able.
Positive, energetic, and reliable approach to assigned work.
Supportive and considerate teamwork, including willingness to help colleagues.
Cheerful and helpful customer service.
Aptitude and willingness to learn new skills and knowledge.
Enjoyment of working as a barista.
Ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.
Ability to work early mornings to late evenings, including weekends and most holidays, as store needs require.

Responsibilities

Welcome customers cheerfully, answer questions, and help them select beverages and café items.
Maintain the attractive presentation, cleanliness, and efficient operation of the Café.
Unpack and stock deliveries, and tidy the bakery case and dining area.
Operate registers quickly, reliably, and professionally.
Use registers, computers, tablets, programs, and other tools comfortably and efficiently.
Maintain café presentation and cleanliness through merchandising and daily and weekly cleaning tasks.
Maintain visual presentation of counter and floor retail fixtures.
Prepare food and drinks accurately using product knowledge, recipe guides, product specification sheets, and other tools.
Follow First In First Out (FIFO) practices and date products correctly.
Support the bookfloor team when needed.
Follow loss prevention procedures and de-escalation techniques, identify theft or problematic behavior, and seek support as needed.
Build knowledge of beverage, bakery, savory, gifting, and café retail products.
Share knowledge of new limited-time offers and café promotions with customers and colleagues, and support sales objectives.
Recommend food and beverage customizations to customers.
Use Café training tools and follow café safety, hygiene, and sanitation guidelines and procedures.
Support other stores in the wider cluster when able and needed.
Comply with company policies and procedures.

Benefits

Employee discount.
Employee Assistance Program (EAP).
Sick pay.
Paid time off, including paid maternity and parental leave, for employees scheduled 20 hours or more per week.
Company-paid holidays for employees scheduled 20 hours or more per week.
401(k) with company match for employees scheduled 20 hours or more per week.
Transit benefits for employees scheduled 20 hours or more per week.
Comprehensive medical, dental, and vision benefits for employees scheduled 30 hours or more per week.
Healthcare and dependent care spending accounts for employees scheduled 30 hours or more per week.
Disability benefits and life insurance for employees scheduled 30 hours or more per week.
Tuition reimbursement for employees scheduled 30 hours or more per week.