Barista

SSA Group • Colorado Springs, CO

21d

About The Position

The Barista prepares coffee, tea, other beverages, and food items according to shop standards while maintaining coffee and espresso machines and keeping the work area clean, safe, and organized. The role performs opening, closing, and preparation duties to support efficient service and delivers warm, welcoming, and memorable guest experiences in keeping with SSA’s 452 Hospitality approach.

The Barista meets quick-service, food-service, safety, quality, availability, merchandising, and guest-service standards. The position follows sanitation and food-safety practices, including required safety logs, food temperature monitoring, rotation, waste tracking, proper hygiene, handwashing, glove use, and uniform standards. The Barista responds to guest and client feedback, reports service or quality issues to supervisors, and stays knowledgeable about menu items, prices, and specials.

The role also supports an inclusive and supportive team environment, contributes to sustainability and conservation efforts, and participates in community engagement. Other tasks may be assigned as needed, and job duties may be revised when circumstances change.

Requirements

• Strong interpersonal and communication skills.
• Exceptional problem-solving and decision-making skills, combined with the ability to be organized.
• Ability to remain flexible in a fast-paced environment.
• Team-oriented, personable, professional, upbeat, and energetic approach, with initiative.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Nice To Haves

• Previous barista experience is preferred.

Responsibilities

• Prepare coffee, tea, other beverages, and food items according to shop standards.
• Maintain coffee and espresso machines.
• Perform opening and closing responsibilities and preparation duties to support efficient service.
• Deliver warm, welcoming, and memorable experiences for guests and clients.
• Meet daily quick-service, food-service, safety, quality, availability, merchandising, and guest-service standards.
• Participate in safety logs, including food temperatures, rotation, and waste, as necessary.
• Maintain proper uniform, hygiene, handwashing, and glove use.
• Follow SSAFETY rules and help maintain a safe work environment.
• Support the operation in the assigned role and assist in other areas as necessary.
• Respond to guest and client feedback and report issues to a supervisor to help prevent further complaints.
• Communicate service or quality issues to the Supervisor and/or Food Operations Manager.
• Remain knowledgeable about menu items, prices, and specials to share with guests.
• Maintain a clean, safe, organized, and sanitary work environment.
• Uphold and demonstrate an understanding of company policies and procedures.
• Promote an inclusive and supportive approach within the Brand team and across units.
• Lead by example in sustainability and conservation efforts, share knowledge, and support teaching unit staff as needed.
• Engage with SSA and the unit in community activities and opportunities to give back.
• Perform other tasks as deemed necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to age, service, hours-worked, and enrollment requirements.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed