Barista

Virgin Hotels Central Services LLC•Dallas, TX

26d•Onsite

About The Position

The Barista takes orders for and serves food and beverage items in a friendly, enthusiastic, and professional manner, using suggestive selling techniques. The role involves greeting and conversing with guests, making and serving coffee drinks, explaining coffee beans and preparation methods, maintaining an attractive and organized coffee bar, and ensuring food appearance, temperature, and portions are correct. The Barista answers guest questions, responds to requests or concerns, clears and cleans tables, and helps guests learn about the hotel and the city. Due to the cyclical nature of hospitality, varying schedules may be required to meet hotel business needs. The position also involves preparing and maintaining the coffee bar, stocking supplies, maintaining a clean and hygienic work area, following food and beverage and sanitation standards, verifying guests’ legal drinking age when applicable, handling cash, and accurately entering orders and charges into the POS system. Employees may be asked to perform other tasks as needed to support guest service.

Requirements

Current, legal, and unrestricted ability to work in the United States.
High school education or equivalent.
A currently valid Food Service Handler Card and TIPS certification, each valid for at least six months.
Ability to communicate clearly in verbal and written English.
Ability to learn and sell menu items.
Ability to work well with others and enjoy serving people.
Ability to maintain a neat, clean, and well-groomed appearance in accordance with hotel standards.
Ability to stand for periods of 8–10 hours; the posting also states the ability to stand and exert well-paced mobility for up to 6–8 hours.
Ability to lift and carry 50 pounds; the posting also specifies lifting up to 15 pounds regularly, trays of food up to 30 pounds frequently, and pushing or pulling carts and equipment weighing up to 250 pounds occasionally.
Ability to bend, squat, and stretch in limited spaces to perform cleaning, organization, and other duties.
Ability to comply with hotel policies, including those regarding attendance, safety, and behavior.

Nice To Haves

Two years of experience as a barista or food server in a full-service restaurant.
One to two years of experience in a full-service restaurant or lounge.

Responsibilities

Take orders for and serve food and beverage items in a friendly, enthusiastic, and professional manner, using suggestive selling techniques.
Greet, communicate, and converse with guests, and respond to their requests or concerns.
Prepare and serve coffee drinks and explain coffee beans, preparation, and home brewing methods to customers.
Set up and maintain the coffee bar in an attractive, organized, clean, and standardized presentation.
Check food to ensure its appearance, temperature, and portions are correct.
Maintain knowledge of menu items and answer guest questions clearly and concisely.
Clear and clean tables as they are vacated.
Prepare the coffee bar daily, maintain it during the shift, and clean it nightly for the next shift.
Maintain a clean, hygienic, and organized work environment, including stocking supplies, washing and polishing glassware, folding napkins, cleaning menus, and sanitizing tables.
Stock the coffee bar as necessary in accordance with company guidelines.
Follow company standards regarding food and beverage knowledge.
Create a positive guest experience through guest interactions and guide guests through aspects of the hotel and city.
Verify that guests are of legal drinking age by requesting appropriate identification.
Handle a cash bank and follow company money-handling policies.
Enter all items accurately into the POS system and charge guests accordingly.
Comply with sanitation standards and notify management of issues.
Follow safety and health department procedures, applicable state and federal laws, and hotel policies.