Starbucks Barista
About The Position
This job ensures service standards are met and surpassed by providing customers with prompt, quality coffee selection, purchase, and preparation. The Barista welcomes and assists customers, recommends products, prepares Starbucks-standard beverages, and maintains clean and appealing service areas and equipment. The role follows operational, merchandising, cash-handling, inventory, and maintenance procedures, and completes store training and barista certification with a score of 90% or better. The role requires frequent standing and walking, mobility throughout the outlet, and the ability to lift, carry, or push objects weighing up to 50 pounds. Employees may work in noisy public areas and may be exposed to guests who use tobacco products. Harrah’s and Caesars Republic Lake Tahoe describe opportunities for professional advancement and personal recognition, and note that they provide accolades and incentives as employees progress in their careers.
Requirements
- High school graduate or equivalent preferred.
- Literate and fluent in English.
- Excellent communication and guest service skills.
- Good math and money-handling skills.
- Ability to uphold and demonstrate the highest level of integrity and recognize standards required by a regulated business.
- Ability to lift, carry, and/or push objects weighing up to 50 pounds.
- Ability to grasp, hold, reach, bend, push-pull, use a step stool, and demonstrate hand-eye coordination.
- Ability to constantly walk and stand during the shift.
- Mobility to move quickly and easily throughout the outlet area.
- Ability to hear and use visual inspection.
- Ability to work in a noisy environment; may be exposed to guests who use tobacco products.
Nice To Haves
- Previous experience working in an espresso or food service establishment.
Responsibilities
- Welcome and connect with every customer to provide excellent customer service.
- Discover customer needs and suggest products to enhance service and meet sales goals.
- Assist customers in selecting and purchasing specialty coffee beverages and whole bean products.
- Respond to customer needs and thank every customer.
- Maintain the customer service area and equipment in a clean and appealing manner.
- Demonstrate “just say yes” behavior when addressing customer needs.
- Prepare customer beverage orders, including espresso drinks and Coffee of the Day, to Starbucks standards.
- Follow store policies and procedures for operational flow at each station.
- Perform cleaning tasks according to duty rosters and cleaning standards, and work as a store team player.
- Present oneself professionally and communicate clearly using Star Skills in customer and partner interactions.
- Follow standards for merchandising, stocking, rotating, and storing products.
- Perform equipment maintenance according to the preventative maintenance checklist.
- Follow cash-handling and register policies.
- Follow inventory stocking and recording guidelines.
- Learn and demonstrate how to create the Starbucks Experience.
- Complete Initial Store Training and pass barista certification with a score of 90% or better.
- Adhere to regulatory, company, and department policies and procedures, and act as a role model to other team members.
Benefits
- Professional advancement opportunities.
- Personal recognition, accolades, and incentives as employees progress along their career paths.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
