Barista

SSA Group • Rochester, NY

3d

About The Position

SSA partners with cultural attractions to create hospitality experiences that support its partners’ missions. The Barista prepares and serves coffee, tea, other beverages, and food items according to shop standards while helping deliver warm, welcoming, memorable guest experiences. The role supports daily quick-service and food-service operations and maintains food safety, quality, sanitation, merchandising, availability, and guest-service standards.

Baristas complete opening, closing, and preparation tasks; keep coffee and espresso equipment and the work area clean, safe, and organized; and follow company policies, sanitation requirements, safety procedures, and uniform and hygiene standards. They remain knowledgeable about menu items, prices, and specials, respond to guest and client feedback, and communicate service or quality concerns to supervisors. The position also supports inclusive team practices, sustainability and conservation efforts, and community engagement. Other tasks may be assigned as operational needs change.

Requirements

• Strong interpersonal and communication skills.
• Strong problem-solving and decision-making skills and the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• A team-oriented, personable, professional, upbeat, and energetic approach, with initiative.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Nice To Haves

• Previous barista experience is preferred.

Responsibilities

• Prepare coffee, tea, other beverages, and food items according to shop standards.
• Maintain cleanliness of coffee and espresso machines.
• Perform opening and closing duties and preparation as needed to support efficient service.
• Deliver warm, welcoming, and memorable experiences for guests and clients.
• Meet daily quick-service, food-service, safety, quality, availability, merchandising, and guest-service standards.
• Participate in safety logs, including food temperatures, rotation, and waste, as needed.
• Follow uniform, hygiene, hand-washing, glove-use, and workplace safety requirements.
• Support the operation in the assigned role and assist where needed.
• Respond efficiently to guest and client feedback and report issues to a supervisor to help prevent recurrence of complaints.
• Communicate daily service or quality concerns to a supervisor or Food Operations Manager.
• Maintain knowledge of menu items, prices, and specials to share with guests.
• Maintain a clean, safe, organized work environment and uphold sanitation requirements.
• Understand and follow company policies and procedures.
• Promote an inclusive and supportive approach within the brand team and support networking across units.
• Support sustainability and conservation efforts, share knowledge of their application, and provide opportunities to teach unit staff as needed.
• Engage with SSA and the unit in community activities and opportunities to give back.
• Perform other tasks as necessary or assigned.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility and enrollment conditions.
• Tuition discount through a partner college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual terms vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed