Barista

Barnes & Noble•Tucson, AZ

22h•Onsite

About The Position

A Barnes & Noble Barista is an integral member of the bookstore Café team, welcoming customers, answering questions, and helping them find beverages and café items. The role helps maintain an attractive, clean, and efficiently operating Café by stocking deliveries, presenting food and merchandise, preparing food and drinks, and serving customers at the register. Baristas also support the bookfloor team and may assist at other stores when needed and able. Baristas are expected to learn and demonstrate operational competencies, including using registers and other technology, merchandising, receiving and stocking deliveries, preparing food and drinks accurately, completing cleaning tasks, following FIFO and product-dating practices, and applying loss-prevention and de-escalation procedures. As their experience grows, they build product knowledge, support promotions and sales objectives, make customization recommendations, and follow café safety, hygiene, and sanitation standards. Successful Baristas are expected to develop their skills and advance to Senior Barista. They must comply with company policies and procedures.

Requirements

Maintain reliable and punctual attendance for scheduled shifts.
Be flexible and responsive to store scheduling needs, including filling scheduling gaps when able.
Approach work positively, energetically, and reliably, and complete assigned tasks with purpose.
Be supportive and considerate of colleagues and helpful to customers.
Show aptitude and willingness to learn new skills and acquire knowledge.
Be willing to use registers, computers, tablets, programs, and other tools comfortably and efficiently.
Develop proficiency in register operation, merchandising, receiving and stocking, food and drink preparation, cleaning, FIFO, product dating, and café safety procedures.
Use loss-prevention procedures and de-escalation techniques appropriately.
Meet the physical demands of prolonged standing, repetitive bending, lifting, and extensive walking.
Enjoy working as a barista.

Responsibilities

Welcome customers cheerfully, answer questions, and help customers select beverages and café items.
Maintain the Café’s presentation, cleanliness, and efficient operation, including the bakes case and dining area.
Unpack and receive deliveries and stock products accurately and efficiently.
Operate registers quickly, reliably, and professionally.
Prepare food and drinks accurately using product information, recipe guides, and team knowledge.
Complete daily and weekly cleaning tasks during shifts and maintain café safety, hygiene, and sanitation standards.
Follow FIFO practices and date products consistently and correctly.
Maintain café counters and floor retail fixtures through effective visual merchandising.
Support the bookfloor team and, when needed and able, other stores in the wider Cluster.
Understand and follow loss-prevention procedures and de-escalation techniques; identify theft or problematic behavior and seek support as appropriate.
Develop knowledge of beverage, bakery, savory, gifting, and café retail products and use it to maintain appealing presentations.
Communicate café promotions and key sales objectives to customers and colleagues and support their execution.
Recommend effective food and beverage customizations to customers.
Use café training tools appropriately and develop barista knowledge and skills toward progression to Senior Barista.
Maintain reliable attendance and punctuality, work assigned tasks energetically, and help colleagues and customers.