Barista
About The Position
The Barista serves products with friendly, individualized attention and educates customers about premium coffees and teas. The role includes preparing and serving beverages and food, processing orders and payments, answering customer questions, maintaining store cleanliness and visual presentation, and supporting store operations. The Barista also follows company recipes and procedures, maintains product quality and service standards, reports safety or operational concerns, and represents The Coffee Bean & Tea Leaf professionally. Other duties may be assigned by the Store Manager, Assistant Manager, or Shift Supervisor.
Requirements
- High school diploma or equivalent.
- Excellent verbal and written skills are preferred.
- Well organized and detail oriented is preferred.
- Register and cash-handling experience is preferred.
- Flexibility to work nights, weekends, and holidays is preferred.
- Ability to stand for prolonged periods, potentially for the entire shift.
- Ability to lift at least 50 pounds; heavier items must be lifted with assistance.
- Ability to read and visually verify information in various formats, including small print.
- Ability to visually inspect tools, equipment, or machines for defects.
- Ability to move quickly and turn from side to side.
- Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Wrist flexibility to scoop, twist, push, pull, lift, and bend.
Nice To Haves
- Experience in retail, a specialty store, or a food establishment is preferred.
- Register and cash-handling experience is preferred.
- Flexibility to work nights, weekends, and holidays is preferred.
- Excellent verbal and written skills are preferred.
- Well organized and detail oriented is preferred.
Responsibilities
- Sell and serve products, including beverages, baked goods, and other food items, courteously and efficiently.
- Participate effectively in sales promotions and maintain friendly service standards.
- Prepare drinks safely and follow standard recipes, procedures, and menu specifications.
- Receive and confirm customer orders verbally, including through headsets at drive-through locations.
- Operate point-of-sale registers, handle cash, accurately ring up sales, and count back change.
- Report customer complaints to the manager on duty and proactively address customer service situations.
- Answer telephone calls, provide store information and directions, and receive and fill customer orders.
- Answer customer questions about coffee blends, preparation, products, and services.
- Weigh, grind, and pack coffee according to customer orders and company guidelines.
- Restock shelves and assist with distributing weekly shipments.
- Clean the bar area, lobby, bathrooms, floors, windows, grinders, and other areas, and take out trash.
- Report potential safety hazards, employee accidents, and operational inconsistencies to the manager on duty.
- Maintain company philosophy and culture, positive morale, motivation, and consistent product quality.
- Educate customers about products and services and maintain high product standards.
- Complete monthly recertifications on time.
- Help maintain a clean, well-merchandised store and follow visual presentation plans and standards.
- Train new baristas.
- Follow applicable safety regulations and rules.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
