Barista

Barnes & Noble • San Jose, CA

24d • Onsite

About The Position

The Barista is an integral member of a Barnes & Noble Café team, welcoming customers, answering questions, and helping them choose beverages and café items. The role supports an attractive, clean, and efficiently run café by stocking deliveries, maintaining the bakes case and dining area, operating registers, and providing quick, friendly, professional service.

Baristas are expected to demonstrate reliable attendance, flexibility when scheduling needs arise, a positive and energetic approach, kindness toward colleagues, cheerful customer service, and willingness to learn. They receive training in café operations and are expected to use workplace technology, maintain café and retail presentation, prepare food and drinks accurately, follow inventory and cleaning procedures, and support the bookfloor team when needed. The role also involves following loss-prevention procedures and seeking support for theft or other issues.

As their experience develops, Baristas build knowledge of café products, promotions, customization options, retail offerings, training tools, and food safety and sanitation procedures. They contribute to café sales and presentation and may support other stores in the wider Cluster when able and needed. With mastery of the role's skills, the expected next career step is Senior Barista. The position involves prolonged standing, repetitive bending, lifting, and extensive walking.

Requirements

• Maintain reliable and punctual attendance for scheduled shifts.
• Be flexible and responsive to store scheduling needs, including filling gaps when able.
• Approach work positively and energetically and complete assigned tasks reliably.
• Be supportive and considerate of colleagues.
• Provide cheerful, helpful customer service.
• Be willing and able to learn new skills and acquire knowledge.
• Comfortably and efficiently use registers, computers, tablets, programs, and other tools.
• Develop and demonstrate proficiency in café operations, including merchandising, register use, food and drink preparation, stocking, cleaning, and FIFO practices.
• Perform prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

• Welcome customers, answer questions, and help them select beverages and café items.
• Maintain attractive café, counter, floor-fixture, bakes-case, and dining-area presentation and cleanliness.
• Operate registers quickly, reliably, and in a friendly, professional manner.
• Receive, unpack, and accurately stock deliveries.
• Prepare food and drinks accurately using product information and recipe guides.
• Complete daily and weekly café cleaning tasks during shifts.
• Follow First In First Out (FIFO) practices and date products correctly.
• Support the bookfloor team when needed and, when able, support other stores in the Cluster.
• Follow loss-prevention procedures, identify theft or problematic behavior, and seek support as appropriate.
• Develop knowledge of café beverages, bakery and savory products, gifting, promotions, and retail options.
• Share knowledge of products, limited-time offers, and promotions with customers and colleagues, and make customization recommendations.
• Use café training tools and follow café safety, hygiene, and sanitation procedures.
• Comply with company policies and procedures.

Benefits

• Employee discount
• Employee Assistance Program (EAP)
• Sick pay
• Paid time off, including paid maternity and parental leave, for employees scheduled 20 or more hours per week
• Company-paid holidays for employees scheduled 20 or more hours per week
• Transit benefit for employees scheduled 20 or more hours per week
• 401(k) with company match for employees scheduled 20 or more hours per week
• Medical, dental, and vision benefits for employees scheduled 30 or more hours per week
• Healthcare and dependent care spending accounts for employees scheduled 30 or more hours per week
• Disability benefits for employees scheduled 30 or more hours per week
• Life insurance for employees scheduled 30 or more hours per week
• Tuition reimbursement for employees scheduled 30 or more hours per week

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed