Starbucks Barista

The Kroger Co. • Orem, UT

3d

About The Position

The Barista provides exceptional customer service in a safe and clean environment, with the goal of encouraging customers to return. The role treats customers and employees fairly and ethically, promotes an inclusive workplace, supports the community, and helps ensure customers receive the right products at the right time with fair and accurate pricing. Baristas demonstrate the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

The position involves answering customer questions, recommending and preparing coffee shop products to recipe and customer specifications, handling transactions, maintaining product freshness and inventory, and following food safety and equipment-use guidelines. Baristas collaborate with associates, support customers with varied needs, and report safety, equipment, product, and service issues to management. The job requires working cooperatively in a fast-paced environment and performing essential functions with or without reasonable accommodation.

Requirements

• Excellent customer service skills.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

• Any previous comparable experience.

Responsibilities

• Create a welcoming environment by answering questions about products sold in the department and throughout the store.
• Maintain knowledge of department products and answer questions or make product suggestions.
• Collaborate with associates and promote teamwork to help achieve company and store goals.
• Prepare beverages according to recipes, standards, and customer requests using proper equipment; process transactions using company best practices.
• Offer product samples and inform customers about coffee shop specials.
• Provide fresh products in the correct or closest possible portion size to prevent shrink.
• Recommend coffee shop items to help customers select products they want and need.
• Use coffee shop equipment according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
• Check product quality and freshness, review sell-by dates, and take appropriate action.
• Properly use kitchen equipment, espresso machines, blenders, computerized scales, and steamers.
• Label, stock, and inventory department merchandise.
• Report product ordering or shipping discrepancies to the department manager.
• Stay current with present, future, seasonal, and special advertisements.
• Follow safety procedures, identify unsafe conditions, notify store management, and comply with food safety regulations and guidelines.
• Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of repair needs.
• Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict reasonably and in a nonconfrontational, cooperative manner.
• Act honestly and with integrity when handling customer and business information.
• Follow directions and seek assistance as needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential job functions with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over the course of a career through the Continuing Education program.
• Training programs and career pathways offering growth potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed