Starbucks/Barista

Kroger•Clackamas, OR

14h

About The Position

The Barista provides exceptional customer service in a safe and clean environment, helping ensure customers return. The role involves treating customers and employees fairly and ethically, promoting an inclusive workplace, supporting the community, and providing the right products at the right time with fair and accurate pricing. The Barista demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The position prepares beverages and other coffee shop products to recipe, standards, and customer requests; assists customers with product questions and recommendations; and maintains product quality, freshness, inventory, and accurate portions. The Barista uses coffee shop and kitchen equipment according to company guidelines, follows food and workplace safety procedures, and reports discrepancies, hazards, equipment issues, accidents, and other concerns to management. The role also requires teamwork and the ability to work cooperatively in a fast-paced, sometimes stressful environment.

Requirements

Excellent customer service skills.
Ability to perform the essential job functions with or without reasonable accommodation.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and respond to questions or make suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages to recipes and standards and to customer requests using proper equipment, and tender transactions according to company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide customers with fresh products and correct portion sizes, or as close as possible to the amount ordered, to prevent shrink.
Recommend coffee shop items to help customers find the products they want and need.
Use coffee shop equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Properly use kitchen equipment, including an espresso machine, blender, computerized scale, and steamer.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, notify store management, and adhere to food safety regulations and guidelines.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager about items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.