Barista

Paradies Lagardère•Fort Snelling Unorganized Territory, MN

About The Position

The Barista creates an excellent guest experience by interacting with guests and preparing and serving tea, coffee, and espresso drinks. The role may be based in a national brand or a local concept and focuses on delivering high-quality hospitality to the traveling public. Baristas are expected to uphold the company’s service standards and core values, contribute to a safe and respectful workplace, and provide courteous, friendly, and efficient service to guests and team members.

Requirements

High school diploma or GED.
Customer-service-focused and solution-oriented.
Ability to take direction and collaborate in a team environment.
Ability to work in a high-energy, demanding environment.
Math skills for calculating costs, making change, and following cash-handling procedures.
Effective communication skills and ability to work independently and with team members.
Ability to work unsupervised for extended periods and use good judgment when dealing with customers and peers.
Ability to work various shifts in a team-oriented, year-round operation.
Excellent customer-service skills and effective communication in English.
Strong self-motivation, leadership, organizational, and interpersonal skills.
Ability to prioritize and handle multiple tasks, and adapt to changing priorities and unexpected situations.
Proficiency in reading, writing, and mathematics in English.
Ability to lift at least 25 pounds and perform essential functions including standing, bending, reaching, climbing a ladder, and walking long distances.
Ability to stand for long periods and work in varying temperatures.

Nice To Haves

Food and beverage experience.
ServSafe certification or equivalent.

Responsibilities

Provide courteous, friendly, efficient, and first-class service to guests, business partners, and coworkers.
Greet guests warmly, acknowledge them, and take their food and drink orders within 30 seconds of their arrival.
Operate coffee-making equipment and dismantle and clean machinery as needed.
Prepare and present beverages according to established recipes and presentation standards.
Accurately total orders, process payments through the point-of-sale system, handle cash and cards, and make change according to company procedures.
Maintain knowledge of the restaurant’s menu and products.
Ensure guest satisfaction, respond to inquiries and requests promptly, and address guest concerns with a manager’s assistance when necessary.
Assist with training new team members by reinforcing successful performance and providing help as needed.
Support other restaurant areas as requested, including seating customers, answering phones, stocking, cleanup, and documentation.
Maintain a clean, organized, and safe work environment, including taking out trash, sweeping, mopping, and washing dishes.
Meet Secret Shopper expectations and ask appropriate SMG-related questions.
Comply with applicable local, state, and federal laws and regulations, including food-safety requirements.
Follow grooming and uniform guidelines, including wearing slip-resistant shoes.
Perform other duties as assigned.