Barista

Barnes & Noble•Scottsdale, AZ

3d•Onsite

About The Position

A Barista is an integral member of the Barnes & Noble Café team, welcoming customers, helping them choose beverages and café items, and providing quick, friendly, professional service at the register. The role also supports attractive café presentation and efficient daily operations, including stocking, receiving deliveries, tidying displays and dining areas, preparing food and drinks, and completing cleaning tasks. Baristas are expected to demonstrate reliable attendance, flexibility when able to help fill scheduling gaps, a positive and energetic approach to work, consideration for colleagues, cheerful customer service, and a willingness to learn. The position requires mastering operational skills and using café training materials, product information, and available technology. Baristas may also support the bookstore floor team and, when able and needed, work in other stores within the wider Cluster. As experience develops, Baristas build product knowledge across beverages, bakery, savory items, and gifting; help maintain appealing displays; share information about promotions and limited-time offers; and recommend food and beverage customizations. They are expected to follow café safety, hygiene, sanitation, loss-prevention, and company procedures. With demonstrated mastery of the role’s skills, the expected next career step is Senior Barista. The work involves prolonged standing, repetitive bending, lifting, and extensive walking. Barnes & Noble offers benefits according to scheduled weekly hours and the terms of the applicable benefit plans; eligibility and benefits may vary by location and state regulations.

Requirements

Demonstrate reliable and punctual attendance for scheduled shifts.
Be positive, energetic, hardworking, and reliable in performing assigned tasks.
Be considerate and supportive of colleagues and consistently helpful to customers.
Show willingness and aptitude to learn new skills and acquire store knowledge.
Use varied technology, including registers, computers, tablets, programs, and other tools, comfortably and efficiently.
Develop and demonstrate competent register, merchandising, visual merchandising, stocking, and food-and-drink preparation skills.
Follow café safety, hygiene, sanitation, cleaning, FIFO, and product-dating procedures accurately.
Understand loss-prevention procedures and de-escalation techniques.
Be able to perform prolonged standing, repetitive bending, lifting, and extensive walking.
Enjoy working as a barista.

Responsibilities

Welcome customers cheerfully, answer questions, and help them select beverages and café items.
Provide quick, friendly, and professional service at the register.
Maintain café presentation, cleanliness, and efficient operations, including the bakes case, dining area, counter, and retail fixtures.
Receive, unpack, and accurately stock deliveries; follow First In First Out (FIFO) practices and date products correctly.
Prepare food and drinks accurately using product knowledge, colleagues’ guidance, recipe guides, and product specification sheets.
Complete daily and weekly café cleaning tasks and follow safety, hygiene, and sanitation procedures.
Use registers, computers, tablets, programs, and other tools comfortably and efficiently.
Support the bookstore floor team when needed and, when able and required, support other stores in the wider Cluster.
Build knowledge of café products and retail options, maintain appealing displays, and share information about promotions and limited-time offers with customers and colleagues.
Recommend food and beverage customizations and support café sales objectives and key products.
Use café training tools appropriately.
Understand loss-prevention procedures and de-escalation techniques; identify theft or problematic behavior and seek support when needed.
Follow company policies and procedures.
Maintain reliable, punctual attendance and be flexible in responding to store scheduling needs when able.
Support colleagues and contribute positively to the team.