Starbucks Barista

The Kroger Co.•Cumming, GA

20h

About The Position

The Barista provides exceptional customer service in a safe and clean environment, helping ensure customers return. The role treats customers and employees fairly and ethically, promotes an inclusive work environment, and supports the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. Baristas prepare beverages and other products according to recipes, standards, and customer requests; provide product guidance; and complete transactions using company practices. They maintain product quality, freshness, inventory, and equipment while following food-safety and safety procedures. The position also collaborates with associates, supports store goals, and assists customers including minors, individuals with special needs, and older adults.

Requirements

Excellent customer service skills.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Gain and maintain product knowledge and respond to questions or suggest products.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverage selections to recipe and standards and according to customer requests, using proper equipment; process transactions using company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide customers with fresh ordered products and correct portion sizes, or as close as possible, to prevent shrink.
Recommend coffee shop items to customers based on their wants and needs.
Use coffee shop equipment according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Properly use kitchen equipment, espresso machine, blender, computerized scale, and steamer.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow safety procedures, identify and report unsafe conditions, and adhere to food-safety regulations and guidelines.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential job functions with or without reasonable accommodation.