Barista

Barnes & Noble • Green Bay, WI

13d • Onsite

About The Position

A Barnes & Noble Barista is an integral member of the bookstore Café team, welcoming customers, helping them choose beverages and café items, and providing quick, friendly, professional service at the register. The Barista helps maintain an attractive, clean, and efficiently run Café by stocking deliveries, keeping the bake case and dining area tidy, and maintaining café and retail displays.

The role requires learning and carrying out core café operations, including preparing food and drinks accurately, using café technology and training tools, following FIFO and product-dating practices, completing cleaning tasks, and observing food safety and hygiene standards. Baristas also support the bookfloor team when needed and follow loss-prevention procedures and de-escalation techniques.

As experience grows, the Barista builds product knowledge across beverages, bakery, savory items, and gifting; uses that knowledge to support promotions and sales; and makes useful customization recommendations. The role may involve supporting other stores in the wider Cluster when able and needed. Baristas who master the role are expected to advance to Senior Barista. Employees must comply with company policies and procedures.

Requirements

• Maintain reliable and punctual attendance for scheduled shifts.
• Be flexible and responsive to store scheduling needs, including filling scheduling gaps when able.
• Bring a positive, willing, energetic, hardworking, and reliable approach to assigned tasks.
• Be supportive and considerate of colleagues and helpful to customers.
• Show aptitude and willingness to learn new skills and acquire store knowledge.
• Enjoy working as a barista.
• Develop proficiency in café operations, including register use, food and drink preparation, merchandising, stocking, cleaning, FIFO, and product dating.
• Follow café safety, hygiene, and sanitation guidelines and procedures.
• Be able to perform prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

• Welcome customers cheerfully, answer questions, and help them select beverages and café items.
• Provide quick, friendly, and professional service at the register.
• Maintain the Café’s attractive presentation, cleanliness, and efficient operation.
• Unpack and stock deliveries, and keep the bake case and dining area tidy.
• Use registers, computers, tablets, programs, and other tools comfortably and efficiently.
• Maintain café and retail-counter and floor-fixture presentation through merchandising.
• Prepare food and drinks accurately using recipe guides, product specification sheets, and available knowledge.
• Complete daily and weekly cleaning tasks during shifts.
• Follow FIFO practices and date products consistently and correctly.
• Support the bookfloor team when needed.
• Follow loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or issues.
• Build knowledge of café products, promotions, training tools, safety, hygiene, and sanitation procedures.
• Use product knowledge to support sales objectives and promotions, engage customers and colleagues, and recommend food and beverage customizations.
• Support other stores in the wider Cluster when able and needed.
• Comply with company policies and procedures.

Benefits

• Employee discount.
• Employee Assistance Program (EAP).
• Sick pay.
• Paid time off, including paid maternity and parental leave, for employees scheduled for 20 or more hours per week.
• Company-paid holidays for employees scheduled for 20 or more hours per week.
• Transit benefits for employees scheduled for 20 or more hours per week.
• 401(k) with company match for employees scheduled for 20 or more hours per week.
• Comprehensive medical, dental, and vision benefits for employees scheduled for 30 or more hours per week.
• Healthcare and dependent care spending accounts for employees scheduled for 30 or more hours per week.
• Disability benefits for employees scheduled for 30 or more hours per week.
• Life insurance for employees scheduled for 30 or more hours per week.
• Tuition reimbursement for employees scheduled for 30 or more hours per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed