Barista Manager

The Grove Cafe•Phoenix, AZ

18d

About The Position

The Barista Manager leads daily barista operations at The Grove Artisan Cafe and Bakery, supporting an exceptional guest experience, consistent beverage quality, and a clean, organized, welcoming café environment. The role combines hands-on beverage leadership with team support, coaching, and accountability. The Barista Manager sets the tone for hospitality, upholds service and quality standards, and helps foster a positive, team-focused culture in a fast-paced café setting. The position works closely with management, kitchen staff, and front-of-house staff to maintain smooth service and operational alignment. Training and development support is provided in operational standards, beverage execution, team leadership, and guest experience expectations. The role is full-time and hourly, reports to the General Manager, and requires a valid Arizona Food Handler’s Card or obtaining one before the first shift.

Requirements

At least 1 year of leadership or supervisory experience in a café.
At least 3 years of general work experience.
Valid Arizona Food Handler’s Card, or ability to obtain one before the first shift.
Strong communication, leadership, and interpersonal skills.
Ability to coach and support team members constructively and professionally.
Strong attention to detail, organization, and follow-through.
Ability to multitask, remain composed under pressure, and adapt in a fast-paced environment.
Ability to stand for long periods and lift up to 30 pounds.
Flexibility to work mornings, weekends, holidays, and high-volume shifts based on business needs.

Nice To Haves

Natural leadership presence and a hands-on, team-first approach.
Passion for hospitality, coffee culture, and memorable guest experiences.
Strong accountability and pride in maintaining high standards.
Dependable, professional, and solution-driven approach.
Eagerness to grow in leadership and support café success at a higher level.

Responsibilities

Lead barista operations during daily service and provide support to the team.
Set standards for guest service, beverage quality, cleanliness, and professionalism.
Assist with training, coaching, and developing baristas.
Support management in reinforcing policies, procedures, and service expectations.
Help foster a positive, respectful, and accountable team culture, and address daily issues professionally and constructively.
Prepare espresso-based drinks, teas, and specialty beverages according to recipes and café standards.
Monitor beverage consistency, presentation, and service speed; ensure proper brewing, steaming, pouring, and drink-building techniques.
Maintain product quality and guest satisfaction, particularly during peak hours, and help identify workflow and efficiency improvements.
Provide attentive hospitality, answer menu questions, make recommendations, and handle guest concerns professionally.
Model customer engagement and help foster repeat visits and customer loyalty.
Ensure orders and payments are handled accurately through the Square POS system.
Maintain a clean, sanitary, and organized bar and front-of-house environment.
Keep barista stations stocked, prepared, and operating efficiently; oversee completion of daily and weekly cleaning responsibilities.
Communicate low-stock items, supply needs, and operational issues to management.
Assist with opening, shift transitions, and closing procedures as assigned.
Coordinate with kitchen and front-of-house staff to maintain strong communication and smooth service flow.
Support other café operations as needed and partner with management on priorities, service needs, and staffing support.