Barista / Counter Server

Lettuce Entertain You Restaurants•Chicago, IL

5h•$18 - $30

About The Position

Do-Rite Donuts & Chicken is a chef-owned Chicago restaurant serving artisan donuts, chicken sandwiches, breakfast sandwiches, and ethically sourced, Chicago-roasted Dark Matter Coffee. Its culinary approach emphasizes food made in-house, in small batches, and fresh throughout the day. The company says it believes in treating guests and staff well. Baristas/Counter Servers professionally and courteously take, prepare, deliver, and collect payment for food and beverage orders for indoor and outdoor guests, including guests in vehicles at locations with drive-thru service. They confirm order accuracy, package orders properly, and process payments. The role requires working a variety of hours, days, and shifts, including weekends, and performing duties safely in a busy restaurant environment.

Requirements

Ability to communicate effectively and understand and follow written and spoken directions.
Ability to multitask calmly and effectively in a busy, stressful environment.
Ability to work in a confined, crowded space with variable noise and temperature levels.
Ability to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds.
Ability to stand and walk for an entire shift and move safely throughout the restaurant, including areas with stairs, uneven surfaces, or slick surfaces.
Availability to work a variety of hours, days, and shifts, including weekends.
Ability to safely and effectively use and operate the tools and equipment needed for the role.

Responsibilities

Accurately take and confirm guest food and beverage orders, including special instructions and restrictions.
Prepare and serve coffee, espresso, other beverages, and beverage components.
Process payments and balance sales and receipts according to restaurant policies and procedures.
Assemble and transport food and beverage orders accurately, promptly, efficiently, and safely to indoor and outdoor guests, including drive-thru guests where applicable.
Sell gift cards and accurately account for them.
Move chairs, tables, highchairs, and booster seats safely and effectively.
Help ensure the guest experience exceeds expectations and anticipate guest needs.
Greet guests warmly and sincerely; respond to guest challenges and needs with patience, courtesy, tact, and good judgment.
Answer questions knowledgeably about the restaurant and menu.
Present and encourage current promotions using sales techniques.
Follow all steps of service and the food allergy procedure, including handling special orders and restrictions.
Use and operate necessary tools and equipment, including the POS system, Frequent Diner, gift card and credit card terminals, knives, coffee makers, grinders, and cappuccino/espresso machines.
Comply with safety and sanitation guidelines and procedures, and follow employment rules, policies, procedures, and conditions, including those in the Employee Handbook.
Work well with others and contribute as a team player.
Perform other duties as assigned.