Bar & Book Restaurant Manager

Lone Star Park•Grand Prairie, TX

39d•Onsite

About The Position

The Bar & Book Restaurant Manager directs the operation to ensure profitability, quality entertainment, and hospitality by providing positive leadership and a work environment conducive to team efforts in reaching company goals. The role focuses on staff management, increasing sales, customer relations, and business planning for the Bar & Book. In conjunction with the appropriate department head or manager, the role oversees day-to-day operations of the restaurant, bar, and concession stand, and takes direction from the Director of Marketing regarding Star Player Rewards needs. The manager oversees labor and cost-of-goods control, customer complaint resolution and loyalty, facility cleanliness and maintenance coordination, and compliance with company policies and applicable laws. The position supervises approximately 45 employees and carries out management responsibilities including hiring, training, work direction, performance appraisal, discipline, and resolving complaints and problems. The manager works the hours necessary to ensure customer satisfaction, which may include odd hours and/or remaining on call for problem-solving purposes.

Requirements

Four-year degree.
At least 5 years of related management experience and/or training, or at least 7 years of job-related experience.
Strong organization and leadership skills focused on meeting customer needs.
Ability to read, comprehend, and interpret policies and procedures, short correspondence, and memos.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to calculate figures and amounts such as discounts, fractions, and percentages, and apply basic mathematical concepts.
Ability to motivate and supervise subordinate personnel.
Excellent written and oral communication skills, including problem-solving and conflict-resolution skills.
Ability to define problems, collect data, establish facts, analyze financial statements and documents, and draw valid conclusions.
Ability to interact positively with employees and the general public.
Ability to plan ahead to allocate resources effectively and economically.
Ability to exercise good judgment by grasping and assessing facts and drawing correct conclusions.
Ability to prioritize time, work dependably, and meet schedules and deadlines.
Ability to select and develop staff to meet accepted standards and departmental objectives.
Ability to demonstrate initiative, be proactive and resourceful, and work independently with minimal supervision.
Ability to think constructively and identify ways to improve processes.
Ability to gain confidence and respect through courtesy, tact, and timely responsiveness.
Ability to coordinate efforts and follow through reliably on requests and commitments.
Ability to foster collaboration, teamwork, and mutual respect.
Ability to prioritize, multitask, and remain flexible.
Ability to work as part of a team, handle interruptions, and work with detailed information and data.
Ability to work in a fast-paced environment and concentrate on product and customer needs.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to perform management duties including interviewing, hiring, training, planning and assigning work, directing employees, conducting performance appraisals, rewarding and disciplining employees, and addressing complaints and resolving problems.

Responsibilities

Focus on staff management, increasing sales, customer relations, and business planning for the Bar & Book.
Oversee day-to-day operations of the restaurant, bar, and concession stand in conjunction with the appropriate department head or manager.
Take direction from the Director of Marketing regarding Star Player Rewards-related needs.
Respond to customer complaints and build customer loyalty.
Control labor costs and cost of goods.
Coordinate facility repairs and maintenance with the Engineering department and communicate cleanliness needs to the janitorial service company.
Coordinate and participate in interviewing, hiring, training, development, and discipline of food and beverage team members with Human Resources and the Director of Food and Beverage.
Ensure compliance with applicable state, federal, and local laws and follow Lone Star Park policies and procedures.
Monitor the physical condition of the building and equipment and notify Building Maintenance of deficiencies.
Verify that employees hold Texas Racing Commission licenses when required for their job categories.
Attend appropriate weekly staff communication meetings and ensure information flows to team members and other departments.
Ensure departments comply with OSHA regulations, including the Hazard Communication Program.
Develop and maintain rapport with local community business professionals.
Interact professionally and ethically with personnel and the general public, and maintain the integrity and confidentiality of company, customer, and employee information.
Ensure job-related injuries and illnesses are reported timely in accordance with company policy and procedures.
Maintain department records and reports required for administrative and regulatory purposes.
Attend emergency preparedness, safety training, and safety committee meetings, or assign a designee as appropriate.
Contribute to a positive work environment by participating in company and/or employee events and activities.
Work the hours necessary to ensure customer satisfaction, which may include odd hours and/or remaining on call for problem solving.
Perform other work-related duties as assigned by the Vice President of Operations.
Manage subordinate supervisors and carry out management responsibilities in accordance with company policies and applicable laws, including planning, assigning, and directing work; performance appraisal; rewarding and disciplining employees; and addressing complaints and resolving problems.