Banquets Server

Hard Rock Hotel & Casino Ottawa • Orlando, FL

16d

About The Position

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: Job Objective To provide for the best possible handling of the guest’s needs by serving them in an efficient, professional and hospitable manner To provide that service by working in cooperation with the kitchen, roadies, hosts and all other employees To work with management to ensure the success of each event To work within the Hard Rock Café Mission and Values

Requirements

• Must be at least 19 years old
• Performing duties which require bending & reaching
• Able to lift up to 25-pounds
• Standing or walking on the floor for up to 8+ hours
• Maintaining a well-groomed appearance (“having a plan”)
• Following all uniform guidelines
• Practicing all safety & sanitation standards
• Recycling products, where possible
• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests and co-workers – never allowing personal life or outside influences to dictate attitude
• Maintaining HRC’s 5 core Values and Mission Statement

Nice To Haves

• Prior experience as a banquet server and/or bartender
• Versed in banquet table service
• Available to work a wide variety of shifts and schedules

Responsibilities

• Read and follow the BEO
• Set up of private events based upon the instructions of the Banquet Manager/Captain
• Follow all banquet standards in maintaining our high level of guest service
• Breakdown of all areas and proper storage of all banquet equipment
• Understand and follow through with all policies and procedures of the Banquet Department and the Hard Rock Organization
• Work as a team with all other servers and staff
• Be at your very best at all times and create an experience for our guests that is memorable and beyond their expectations
• Any other and all duties assigned by the Banquet Manager/Captain

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees