H6630 BANQUETS SERVER IMG

Inn of the Mountain Gods Resort and Casino•Mescalero, NM

8h•Onsite

About The Position

The Banquet Server is responsible for the set-up, prep work and service of food and beverage for all banquet meals, receptions, breaks, and meetings. An experienced server will be familiar with the menus, set-up, and general information about upcoming events. Team members that serve in this position must have an outgoing, professional, enthusiastic, customer service oriented nature about them.

Requirements

Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
Approaches all activities with enthusiasm and encourages enthusiasm from others.
Chooses a positive approach in all situations.
Treats others with respect in all situations.
Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
High School Diploma or General Education Degree (GED)
Two year job-related experience in restaurant and/or customer service, with preference in catering service, and/or fine dining.
Knowledgeable in Wine, Spirits, and presentation of such.
Must possess and maintain New Mexico Alcohol Server License.
Must be 19 years of age.
Ability to explain and demonstrate Hospitality Behaviors and Performance Standards.
Understands where to get the information needed to complete tasks to standard.
Ability to explain and demonstrate technical skills used to complete tasks to standard.
Ability to explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
Understands how to take ownership of problems and solve them when solutions may not be available.
Ability to explain how to request help from others when needed to complete task or goal.
Has complete knowledge and can tell others of IMGR&C products and services.
Meets IMGR&C Appearance standards.
Professionally supports IMGR&C reputation and image in all situations, on and off property.
Meets IMG&C policy for attendance.
Informs supervisor of future absence as far in advance as possible.
Required to work all Marketing Special Events and Concerts.

Nice To Haves

Mescalero Apache Tribal preference; bicultural experience preferred.

Responsibilities

Provides top quality service to the guest. Greeting guest and ensuring there even is set up to their satisfaction.
Responsible for meal service, buffets, receptions, bars, breaks; set-up of such, service and tear down in any meeting area.
Must take all state and federal required classes for food Handling and Alcohol Certification.
Must possess knowledge of basic foods, alcoholic beverages and service procedures.
Familiarization and compliance of job tasks specific for a Banquets Server/ Bartender.
Must be able to read and comprehend Banquet Event Orders.
Upkeep of uniform issued to you, as well as your footwear that will have safety soles.
Constant communication with Supervisors.
Practice kitchen safety and food sanitation, as well as observing and obeying all safety rules.
Turn in any lost items directly to Security.
Is able to fill in as Set-Up Attendant, Bartender, Cashier, or assist with AV.
Helping in other departments when necessary.
Overtime, Holiday work, rotating work schedule and work schedules other than Monday through Friday, 8:00am to 4:30pm.
Obedience and respect to your Chain of Command.
Adheres to all regulatory, departmental and casino policies and procedures, and to the Casino Internal Control Structure.
Maintains a clean and sanitized work area.
Performs other duties as assigned.
Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.
Serves others.
Identifies and can communicate needs of guests and others.
Takes quick action to serve others in a way that meets/exceeds their needs.
Identifies ways to improve individual or team’s service to others.
Provides service outside job responsibilities if needed to help resort succeed.
Takes ownership of guest problem(s) until it is solved.
Provides information others need to succeed, in time for them to use it.
Shares with next shift the information needed for them to succeed.
Listens to others without interruption; acts on their feedback when possible.
Asks questions to better understand expectations of others.
Reports all guest complaints and compliments to Supervisor or Manager.
Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
Puts Success of team ahead of personal success.
Helps other team members succeed without being asked.
Takes action to resolve conflict between individuals.
Helps other departments achieve success.
Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.
Does whatever is necessary to help department and resort success.
Contributes ideas that support progress and success at shift, team and departmental meetings.