Banquet Waitstaff (FT)

Grand Traverse Resort and Spa•Acme, MI

About The Position

As a Server (Event Staff Member), you will execute banquet set-up, service, and clean-up for assigned functions, including breakfasts, lunches, dinners, hospitality suites, and other special services. You will deliver outstanding guest service and help maintain a positive work environment, reflecting the Resort’s high standards for service, hospitality, and teamwork. The role includes food and beverage service, handling supplies and storage, cash controls and transactions as required, and maintaining sanitation and safety standards. Work takes place in a fast-paced, high-volume environment indoors and outdoors, with exposure to varying weather conditions. Flexible hours, including evenings, weekends, and holidays, are required. Event end times may extend based on changing needs.

Requirements

Must be at least 16 years of age.
Valid Michigan driver’s license and insurability under the Resort’s policy required.
Must pass a background investigation and drug screen as a condition of employment.
Strong interpersonal and communication skills and ability to provide excellent customer service.
Ability to work effectively as part of a team.
Strong organizational skills and attention to detail.
Ability to adapt to last-minute changes and respond professionally to guest requests or concerns.
Ability to maintain a positive attitude and remain calm under pressure.
Ability to follow directions from senior banquet staff.
Must be in good health and able to stand for extended periods.
Capable of heavy lifting and pushing heavy carts.
Must be able to work in a fast-paced environment while maintaining focus and professionalism.
Ability to handle stressful or difficult guest interactions courteously.
Must be able to work flexible hours, including evenings, weekends, and holidays as required.
Must be able to work in a fast-paced, high-volume environment.

Nice To Haves

High school diploma or equivalent preferred.
Food service experience preferred.

Responsibilities

Execute food and beverage service before, during, and after banquet functions.
Demonstrate proper banquet set-up, service, and clean-up procedures.
Load and unload trucks for outdoor events and unload requisitioned supplies, storing them in designated areas.
Maintain accurate cash controls and handle transactions as required.
Maintain and organize storage areas, ensuring cleanliness and proper stock levels.
Follow grooming and dress standards in the Employee Handbook.
Foster a positive attitude and maintain good rapport with fellow employees.
Report to work on time, in uniform, and with all necessary tools.
Complete assignments as directed by supervisors.
Maintain high standards of sanitation and safety and clean and sanitize assigned work areas.
Maintain open communication with supervisors and team members.
Understand and follow the Resort’s environmental practices and policies.
Respond professionally to guest requests or concerns and adapt to changing event needs.