Banquet Waitstaff (FT)

Grand Traverse Resort•Acme, MI

About The Position

As a Server (Event Staff Member), you will execute banquet set-up, service, and clean-up for assigned functions, including breakfasts, lunches, dinners, hospitality suites, and other special services, while delivering outstanding guest service and maintaining a positive work environment. Servers are a critical part of ensuring guests have a memorable experience and reflect high standards for service, hospitality, and teamwork. The role involves food and beverage service, banquet preparation and clean-up, maintaining supplies and storage areas, handling cash transactions when required, and following sanitation, safety, grooming, and environmental practices. The position requires working in a fast-paced, high-volume environment, indoors and outdoors, with flexible hours that may include evenings, weekends, and holidays.

Requirements

Must be at least 16 years of age.
Valid Michigan driver’s license and insurability under the Resort’s policy required.
Must pass a background investigation and drug screen as a condition of employment.
Strong interpersonal and communication skills, with the ability to provide excellent customer service.
Ability to work effectively as part of a team.
Strong organizational skills and attention to detail.
Ability to adapt to last-minute changes and respond professionally to guest requests or concerns.
Ability to remain positive and calm under pressure and follow directions from senior banquet staff.
Good health and ability to stand for extended periods.
Ability to lift heavy items and push heavy carts.
Ability to work flexible hours, including evenings, weekends, and holidays as required.
Ability to work in a fast-paced environment, indoors and outdoors, including exposure to varying weather conditions.
Ability to handle stressful or difficult guest interactions courteously and adapt quickly to changing event needs, including extended event end times.

Nice To Haves

High school diploma or equivalent preferred.
Food service experience preferred.

Responsibilities

Execute food and beverage service before, during, and after banquet functions.
Demonstrate proper banquet set-up, service, and clean-up procedures.
Load and unload trucks for outdoor events and unload and store supplies in their designated areas.
Maintain accurate cash controls and handle transactions as required.
Maintain and organize storage areas, including cleanliness and proper stock levels.
Follow grooming and dress standards set forth in the Employee Handbook.
Maintain a positive attitude and good rapport with fellow employees.
Report to work on time, in uniform, and with all necessary tools.
Complete assignments as directed by supervisors.
Maintain high standards of sanitation and safety in all areas and clean and sanitize assigned work areas.
Maintain open communication with supervisors and team members.
Understand and follow the Resort’s environmental practices and policies.
Respond professionally to guest requests or concerns and adapt to last-minute event changes.