Banquet Supervisor - Wilmington Convention Center

ASM Global•Wilmington, NC

21h•Onsite

About The Position

Under the direction of the Food & Beverage Manager, the Banquet Supervisor is responsible for overseeing the day-to-day operations of food service events during assigned shifts. Leads and directs Banquet Servers (both part-time regular and temporary staff), greets guests in a courteous and service-oriented manner and follows established guest relations policies. Assists the Food & Beverage Manager in planning, scheduling, and monitoring services in support of scheduled events.

Requirements

High School Diploma or GED
Minimum of 1 year’s work experience as a supervisor in a similar environment.
Thorough knowledge of catering services and terminology.
Proficiency with Microsoft Office Products, including Word, Outlook and Excel.
Available to work flexible hours, including nights, weekends, and holidays, in addition to normal business hours as needed.
Ability to acquire Serv Safe Allergan, Serv Safe Alcohol, and Food Handler’s Certifications within 6 months of employment.

Nice To Haves

Ability to prioritize multiple projects and meet strict deadlines.
Ability to work under minimal supervision.
Excellent guest service and interpersonal skills.
Ability to work in a fast-paced environment, maintain physical stamina and proper mental attitude.
Ability to deal effectively with guests, management, employees and outside vendors while working under pressure.

Responsibilities

Assist in the development of pre-event plans regarding service arrangements, required staffing levels, section assignments, side work and equipment requirements.
Consult with the Executive Chef to review Banquet Event Orders for menu, delivery timing and any special requests.
Assist in the delivery of pre-function meetings for the briefing of event details with staff.
Inspect uniforms, review menus and event itineraries.
Oversee event set-ups according to client specifications, assisting Servers as needed.
Inspect function space to ensure cleanliness, organization and ambiance.
Manage guest and employee concerns and complaints.
Resolve problems within the scope of authority.
Observe product served to ensure it is correctly garnished and arranged.
Take orders, expedite products, make deliveries and serve guests, as needed, to ensure that quality service is maintained.
Maintain Consumption Sheets for each event in support of the Food & Beverage Manager.
Ensure that all closing duties are completed before staff sign out.
Complete all paperwork in accordance with departmental standards.
Provide feedback on staff performance to Food & Beverage Manager.
Report disciplinary issues and participate in the counseling of employees.
Notify Food & Beverage Manager of all pertinent information and irregularities occurring during assigned shifts.
Maintain excellent working relationships with other facility staff, such as the Executive Chef/kitchen staff, operations crews, catering sales team and housekeeping.
Perform the responsibilities of both a Server and Bartender, as defined by staffing requirements.
Document and notify the Food & Beverage Manager when product supplies are low, such as coffee, creamers, lemons, etc.
Assist in Food & Beverage inventory counts and controls.
Develop inventory staffing schedules and assign appropriate duties.
Organize, clean and maintain Food & Beverage equipment before, during and after each event.
Ensure equipment storerooms are clean, organized and secure.
Initiate and follow all designated opening and closing procedures to ensure Food & Beverage areas are secure and energy efficient.
Assist in the development of standard operating procedures and the training of staff.
Participate in facility event planning meetings to ensure appropriate representation of the Food & Beverage Department.
Foster and promote a cooperative working climate, maximizing productivity and employee morale.
Lead and direct Servers, Lead Servers, Bar Captain, Bar Lead and Bartenders (regular full-time, part-time and temporary staff) on assigned shifts.
Assists the Food & Beverage Manager in interviewing, hiring, and training employees; planning and assigning work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.in conjunction with Human Resources.
In the absence of the Food & Beverage Manager, this position assumes the responsibilities of this role.