Banquet Supervisor | Part-Time | Villanova University Athletics

Oak View Group•Villanova, PA

About The Position

The Banquet Supervisor oversees all aspects of banquets and events, including setup, food presentation, service, and cleanup, with an emphasis on detail, quality presentation, and customer service. The supervisor trains and coaches banquet staff, coordinates with guests and on-site contacts, and works with kitchen, event, and other departments to ensure event expectations are met. The role pays $26.00–$29.00 per hour and is part-time. The position will remain open until December 31, 2026.

Requirements

2–3+ years of related banquet or food service experience, or an equivalent combination of education and experience.
Previous supervisory experience.
Basic computer proficiency, including e-mail, Excel, and Word.
Working knowledge of point-of-sale, inventory, and timekeeping systems.
Knowledge of food and beverage operations and preparation.
Cash handling ability and basic math skills, including significant number manipulation.
Ability to work a variable schedule, including evenings and weekends, as required by event and business needs.
Strong verbal and written communication skills.
Highly motivated and quality-driven.
Detail-oriented and able to multitask effectively.
Ability to accept responsibility and lead by example.

Responsibilities

Approach interactions with guests and colleagues in a friendly, service-oriented manner.
Communicate with guests and on-site contacts to ensure expectations are met or exceeded.
Respond appropriately to complaints and dissatisfied guests to ensure guest satisfaction.
Coordinate with other departments to arrange requested services.
Maintain communication with kitchen staff to ensure effective coordination between food production and service.
Ensure functions are set and staff are prepared and organized before the time required on the BEO.
Inspect table settings and ensure linens, china, glassware, silverware, and condiments are correctly placed, clean, undamaged, and attractive.
Ensure buffet tables and other food service tables are properly set.
Arrange and ensure the proper sequence of service for each event.
Supervise clearing, post-function cleanup, and garbage removal.
Maintain clean and orderly back areas, pre-function areas, and storage areas.
Ensure china, glassware, silverware, linens, and other items are returned to their proper locations after events.
Supervise the handling, storage, and security of catering service equipment and décor.
Assist with staff training programs and conduct regular staff meetings to build rapport and keep colleagues informed.
Communicate the department's vision and measure progress.
Attend weekly food and beverage meetings to evaluate strategies and ideas for improving the guest experience.
Review scheduling and labor needs to meet guest requirements and maximize efficiency.
Work with the Executive Chef to ensure appropriate food, beverage, and other event inventories are stocked.
Work with Event/Sales Managers to ensure quality and accuracy of setups in catering rooms.
Become familiar with the computer systems and technology used in food and beverage operations and administration, including hardware and software.