Banquet Servers (Part Time) - Lake Guntersville State Park

Guest Services•Guntersville, AL

2d•Onsite

About The Position

The Banquet Server takes food and drink orders and serves guests in an assigned dining-room section in a fast, courteous, and efficient manner. The server follows correct billing procedures and provides service that meets the company’s standards. The role includes greeting guests, taking beverage and food orders, answering questions about menu items and their preparation, entering orders for the kitchen, and serving meals. Servers check on guests during their meals, complete payment transactions accurately, and maintain a pleasant dining experience. They also clean and reset tables and service areas, stock supplies, report gratuities as required, and promptly report safety issues to a manager.

Requirements

Partial high school education; a high school diploma or GED equivalent is preferred.
Strong sanitation habits.
Mathematical skills.
Strong customer service abilities, including actively looking for ways to assist customers and coworkers.
Ability to recognize when a problem has occurred and communicate it to management.
Ability to read and write work-related documents in English and communicate clearly in English with customers and coworkers.
Ability to understand speech and communicate verbally with coworkers in a fast-paced kitchen.
Physical ability to move frequently on foot, bend, lift, carry, reach, climb steps, and stand for the entire workday.
Ability to lift, carry, and push up to 25 lbs. regularly, 30–35 lbs. frequently, and up to 50 lbs. occasionally.
Ability to withstand temperature extremes in freezer, refrigerator walk-in, and grill areas.
Physical presence at the job site is essential to perform job duties.

Responsibilities

Greet guests politely and positively, and take beverage orders.
Check patrons’ identification to ensure they meet minimum age requirements for consuming alcoholic beverages.
Answer menu questions, explain ingredients and cooking methods, take food orders, and suggest menu items.
Submit food orders to the kitchen.
Serve entrees in a friendly and efficient manner and maintain a pleasant dining experience.
Check on guests during meals and attend to their needs.
Deliver checks and complete transactions, making accurate change when necessary.
Clean up after meal service and prepare and set up for the next meal.
Keep assigned tables clean and properly set up, including vacuuming and arranging tables and chairs.
Stock service areas with supplies such as coffee, food, tableware, and linens.
Report gratuities at the end of each shift as required by company policy and law.
Remain aware of safety issues and report them immediately to a manager.