Seasonal Banquet Server

Mainsail Lodging & Development•Fort Myers, FL

About The Position

The Banquet Server provides friendly, attentive, unobtrusive, and accurate service to create an exceptional banquet dining experience, in accordance with Autograph Collection standards under the franchise of Mainsail Lodging & Development. This is a seasonal, on-call position. The server supports event setup and service, maintains clean and safe function areas, responds to guest requests, and helps ensure guest satisfaction and strong GSS performance. The role may require work across breakfast, lunch, and dinner shifts, as well as weekends and holidays, according to business needs.

Requirements

At least 2–3 years of experience as a banquet server.
Ability to work flexible hours, including breakfast, lunch, or dinner shifts, weekends, and holidays.
Ability to read, write, and speak English.
ServSafe certification.
High school diploma or higher.
Excellent customer service skills.
Excellent verbal and written communication skills.
Ability to use technology such as tablets and iPads.
Ability to learn and master the POS system.
Ability to stand for extended periods, squat, and bend.
Ability to communicate clearly and have corrected vision to the normal range.
Ability to work long hours as needed.
Ability to lift, push, or pull 50 pounds.
Ability to make sound judgments quickly and work on multiple tasks while making appropriate progress toward deadlines.
Ability to work independently, take direction, and provide direction to others.
Ability to manage differing personalities within the office, hotel, and community.
Ability to maintain the highest degree of confidentiality.
Ability to work effectively in stressful, high-pressure situations and anticipate, prevent, identify, and solve workplace challenges.

Nice To Haves

Banquet serving experience in an upscale hotel or resort.
Bilingual English/Spanish skills.
Experience with Oracle MICROS POS.

Responsibilities

Greet guests warmly in public spaces.
Set up banquet tables, buffets, and coffee stations according to banquet event orders; serve food and beverages; and bus and clear tables during and after events.
Keep function areas clean before, during, and after events; return equipment to its designated areas and clean back-of-function areas at the end of events.
Transport and handle equipment safely, and promptly attend to spills and breakage.
Gather equipment needed for each function and maintain a clear, immaculate service area.
Ensure event setups are accurate and completed on time.
Follow cash-handling and bill-handling policies and procedures.
Assist guests with special requests and provide personalized service, including using guest names and sharing hotel knowledge.
Communicate inventory needs, such as chairs, tables, and banquet linens, to the manager.
Communicate professionally while using technology.
Maintain a positive and friendly attitude toward guests, team members, and management.
Take initiative and handle assignments with limited supervision.
Follow hotel policies and procedures and grooming and appearance standards.
Perform service recovery when needed to ensure guest satisfaction.
Complete opening and closing side work.
Follow responsible alcohol service guidelines.
Learn and understand Luminary Hotel & Co. menu ingredients, operations, philosophy, activities, and services to answer guest questions.
Report and document observed or known safety hazards, unsafe conditions, or unsafe practices and procedures to management immediately.
Perform other duties as requested by management to serve guests.
Assist guests in a manner that supports an exceptional experience and strong Marriott GSS scores.