Seasonal Banquet Server

MPM Macon•Fort Myers, FL

About The Position

The Banquet Server provides friendly, attentive, unobtrusive, and accurate service to create an exceptional banquet dining experience. The role supports event setup and service in accordance with banquet event orders and Autograph Collection standards under the franchise of Mainsail Lodging & Development. This is a seasonal, on-call position. The server assists with preparing banquet tables, buffets, and coffee stations; serving food and beverages; clearing tables; and keeping function and service areas clean before, during, and after events. The position also involves safe handling and transport of equipment, accurate setup, cash and bill handling procedures, guest assistance, responsible alcohol service, opening and closing side work, and communicating inventory needs. Team members are expected to maintain professional and hospitable conduct, follow hotel policies and service standards, support guest satisfaction and service recovery, and report safety hazards promptly. The role requires flexibility to work breakfast, lunch, or dinner shifts, including weekends and holidays, and may require long hours or shift changes as business demands. The hotel operates seven days a week, 24 hours a day.

Requirements

At least 2–3 years of experience as a banquet server.
Ability to work flexible breakfast, lunch, and/or dinner shifts, weekends, and holidays.
Ability to read, write, and speak English.
Ability to learn and master the POS system.
ServSafe certification.
High school diploma or higher.
Excellent customer service skills.
Excellent verbal and written communication skills.
Ability to use technology such as tablets and iPads.
Ability to stand for extended periods, squat, and bend.
Corrected vision within the normal range.
Ability to work long hours as needed.
Ability to lift, push, or pull 50 pounds.
Ability to make sound judgments quickly and progress multiple tasks toward deadlines.
Ability to work independently, take direction, and provide direction to others.
Ability to manage differing personalities and maintain confidentiality.
Ability to work effectively in stressful, high-pressure situations and anticipate, prevent, identify, and solve workplace problems.
Willingness to accommodate shift changes as business demands.

Nice To Haves

Experience as a banquet server in an upscale hotel or resort.
Bilingual English/Spanish skills.
Experience with Oracle MICROS POS.

Responsibilities

Greet guests warmly and provide friendly, attentive, accurate, and personalized service.
Assist with banquet table, buffet, and coffee station setup according to banquet event orders.
Serve food and beverage items and assist guests with special requests.
Bus and clear tables during and after events, return equipment to designated areas, and maintain clean function and back-of-house areas.
Gather and handle event equipment safely; address spills and breakage promptly.
Ensure event-area setups are accurate and completed on time, and maintain an orderly service area.
Follow cash and bill handling policies and responsible alcohol service guidelines.
Communicate inventory needs, including chairs, tables, and banquet linens, to management.
Use professional communication when using technology and learn the POS system.
Maintain a positive, friendly attitude toward guests, team members, and management; share hotel knowledge and use guest names when appropriate.
Follow hotel policies, grooming and appearance standards, and Luminary Hotel & Co. guest service standards.
Perform service recovery when needed to support guest satisfaction.
Complete opening and closing side work.
Understand menu ingredients and hotel operations, philosophy, activities, and services to answer guest questions.
Report and document observed safety hazards, unsafe conditions, and unsafe practices to management immediately.
Assist guests in ways that support exceptional experiences and strong guest satisfaction scores.
Perform other duties as requested by management.