Banquet Servers ON CALL

Hilton Garden Inn Cincinnati/West Chester•West Chester Township, OH

11d

About The Position

The Banquet Server works on call and plays a vital role in executing banquet events, including weddings and corporate gatherings. The role provides high-quality food and beverage service while maintaining Ivy Hospitality’s commitment to excellence and ensuring events run smoothly and meet guest expectations. The position reports to the Food and Beverage Manager/General Manager. The role involves setting up event spaces, serving food and beverages, responding to guest needs, collaborating with banquet and culinary teams, and supporting event cleanup and breakdown. It also includes maintaining food safety and sanitation practices, following responsible alcohol service guidelines, and keeping accurate historical records and legally compliant financial transactions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay is $11.00–$13.00 plus gratuities, based on experience and qualifications. Benefits eligibility depends on employment status; full details are provided during the first 30 days. Ivy Hospitality is an equal opportunity employer committed to inclusion and diversity and participates in E-Verify.

Requirements

High school diploma or equivalent preferred.
Excellent communication and interpersonal skills, with a passion for outstanding guest service.
Ability to carry heavy trays, lift up to 50 lbs, and stand or walk for extended periods.
Strong teamwork and multitasking abilities in a fast-paced event setting.
Flexible availability for evenings, weekends, and holidays based on event needs.

Nice To Haves

Prior banquet or restaurant serving experience is preferred but not required.
Knowledge of banquet service styles, including plated, buffet, and cocktail receptions, is a plus.

Responsibilities

Provide attentive, friendly service during banquet events to ensure an exceptional guest experience.
Set up banquet rooms and tables according to Banquet Event Orders (BEOs), including linens, silverware, glassware, and centerpieces.
Serve food and beverages promptly and professionally, with appropriate course timing and presentation.
Anticipate guest needs, respond promptly to requests, and address concerns professionally and efficiently.
Maintain a polished, professional appearance and follow uniform and grooming standards.
Assist with buffet setups, plated service, and action stations as required.
Clear tables, remove dishes, and reset spaces to maintain a clean and organized event environment.
Collaborate with banquet and culinary teams to ensure smooth event execution.
Follow food safety, sanitation, and responsible alcohol service guidelines.
Support post-event breakdown, including cleaning and storing banquet equipment and resetting event spaces.
Maintain accurate historical records and ensure financial transactions comply with federal, state, and local legal requirements.