Banquet Server - Part Time

Surety Hotel•Des Moines, IA

About The Position

The Banquet Server reports to the Banquet Manager and works as part of a team of food and beverage professionals, including banquet bartenders, servers, dishwashers, cooks, and chefs. The role requires knowledge of basic service techniques and the ability to manage time effectively. The Banquet Server creates memorable guest experiences by delivering food and beverages promptly and warmly at events. Knowledge of event menus and ingredients is necessary to serve guests safely, including those with allergies and dietary restrictions. Service team members are expected to be reliable, responsible, collaborative, and willing to assist one another. The Banquet Server builds trusting, transparent relationships with service-team peers and other hotel associates, and contributes to a guest-focused, inclusive team environment.

Requirements

At least one year of experience as a restaurant or event/banquet server in a freestanding restaurant, event center, or hotel restaurant.
Meet local age requirements to serve alcohol.
Fluency in English, both verbally and non-verbally.
Ability to stand and walk continuously for the entirety of a shift.
Fine motor coordination for pouring beverages, decorating cocktails, and folding napkins.
Ability to roll and/or carry tables and chairs.
Ability to occasionally lift and carry a 30-pound tray, crate, or box.
Ability to continuously negotiate varied floor surfaces.
Ability to occasionally carry items over the shoulder.
Ability to make the hand and elbow movements needed for polishing glassware, silver, and setting up tables, as well as shaking, pouring, and mixing drinks.
Excellent sight and balance for negotiating varied floor surfaces.
Ability to handle lighted candles and hot fluids such as coffee and tea.
Ability to work briefly in extreme temperatures, including freezers at -10°F and kitchens at +110°F.

Nice To Haves

TIPS alcohol service certification.

Responsibilities

Uphold and model the company’s principles of People, Place and Character, encouraging collaboration, intuition, and translocal hospitality.
Support the guest experience throughout events, from greeting guests to following service procedures, responding to requests promptly and warmly, checking satisfaction, and adjusting service as needed.
Participate in pre-event lineups.
Provide constructive feedback and strategize with others to address previously missed opportunities.
Maintain working knowledge of event menus and ingredients.
Serve alcohol safely, responsibly, and legally.
Serve food and beverages according to event specifications and guests’ specific requests.
Keep the prep work area clean and organized, respecting guests, peers, and equipment.
Use knowledge of food and beverage menus and basic culinary and beverage terminology to create excellent dining experiences, while continuing to develop professional knowledge.
Observe the condition of physical facilities and report challenges to food and beverage leadership.
Communicate promptly with Food and Beverage and Culinary teams to help ensure guests receive their food as ordered and on time.
Assist in other areas of the Food and Beverage Department as needed.