Banquet Server - HALL Arts Hotel

Coury Hospitality•Dallas, TX

About The Position

The Coury Hospitality Server provides an exceptional, personalized dining experience through elevated, refined, attentive, and knowledgeable service. The role requires professionalism, refined service skills, strong product knowledge, and an understanding of fine cuisine, wine, and service standards to ensure guest interactions exceed expectations. The server guides guests through a high-end dining experience, provides knowledgeable food and beverage recommendations, and performs fine-dining service techniques while coordinating with kitchen and bar teams. The role also includes maintaining service areas, addressing guest needs and concerns, and following restaurant policies, service standards, and safety regulations. Additional tasks may be assigned or revised based on managerial discretion and business needs.

Requirements

Must obtain and maintain required state or local alcohol-service permits or certifications, such as TABC, ServSafe Alcohol, or equivalent.
Must obtain and maintain required state or local food-service certifications, such as a Food Handlers Card, ServSafe certification, or equivalent.
Strong communication and interpersonal skills.
High attention to detail and ability to multitask in a fast-paced environment.
Ability to remain calm, poised, and professional under pressure.
Flexible availability, including evenings, weekends, and holidays.
Ability to stand and walk for extended periods.
Ability to lift and carry trays, dishes, glassware, and equipment weighing up to 25 pounds.
Manual dexterity for precise service techniques.

Nice To Haves

Prior experience in fine dining or upscale hospitality is preferred.
Passion for hospitality, food, and beverage.
Possess or develop strong knowledge of wine varietals, regions, vintages, and service protocols.

Responsibilities

Greet guests warmly and professionally, guiding them through the dining experience from arrival to departure.
Know menu ingredients, preparation methods, allergens, and seasonal changes.
Recommend food and beverage pairings, including wine, cocktails, and non-alcoholic options.
Open, present, and pour wine according to fine-dining standards.
Follow responsible alcohol service guidelines.
Perform fine-dining techniques, including tableside service, coursed meals, wine service, and proper plate presentation.
Take and deliver orders accurately according to timing and coursing standards.
Coordinate with kitchen and bar teams to support seamless service.
Maintain tables, including clearing, resetting, and crumb service.
Anticipate guest needs and provide attentive, unobtrusive service.
Handle guest concerns and special requests with discretion, empathy, and urgency.
Follow restaurant policies, service standards, and safety regulations.
Maintain cleanliness, organization, and sanitation in service areas.
Maintain a polished appearance and follow uniform and grooming standards.
Wear required personal protective equipment according to job responsibilities.