Banquet Server - Part Time

TPG Hotels & Resorts•Irving, TX

1d•Onsite

About The Position

The Banquet Server sets up, serves, and breaks down banquets in a safe and efficient manner, adhering to proper food handling policies, brand standards, and regulations. This role requires prompt reporting of any incidents, deviations from policies, or safety hazards to management. The server must be knowledgeable about hotel facilities and services, maintain a professional appearance, and ensure all guest communication is consistent with privacy policies. A key aspect of the role is to impress guests with quality and timely service in a pleasant and friendly manner.

Requirements

High school education or equivalent.
One or more years of related experience.
Ability to understand and provide friendly guest service.
Ability to understand and comply with proper food handling and serving techniques.
Ability to understand and comply with federal, state, and local serving guidelines.
Ability to properly process checks and payments in compliance with policies and procedures.
Ability to timely compile facts/figures, identify and investigate issues, and resolve basic matters.
Ability to follow an appropriate course of action based on policies and procedures.
Ability to operate a computer, calculator, phone, and other office equipment.
Attention to detail with good organizational and efficient time management skills.
Consistent professional attitude and behavior.
Effective listening and communication skills.
Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient.
Ability to satisfy the legal requirements for employment within the jurisdiction.
Extended standing and walking.
Climbing, bending, reaching, pulling, pushing, kneeling.
Lifting up to 50 lbs.
Ability to speak and listen.
Close vision with or without corrective lenses.
May be required to operate a motor vehicle.

Nice To Haves

Alcohol awareness certification.
Familiarity with hospitality industry practices.

Responsibilities

Attend pre-function meetings to understand function particulars and guest/hotel expectations.
Know the menu for each function, including major ingredients and preparation methods.
Set up functions according to the Banquet Event Order (BEO), including draping tables, setting silverware, folding napkins, preparing drinks, and setting centerpieces.
Ensure cleanliness of linen, silverware, and glassware.
Set tables correctly and uniformly.
Set up professional, creative, functional, and clean buffets.
Greet and serve guests following policies and procedures.
Assist in all aspects of service.
Immediately notify management of incidents involving possible excessive alcohol consumption or impaired conditions.
Follow check and payment policies and procedures for a-la-carte and beverage orders.
Use proper in-room clearing and aisle tray break-down techniques.
Keep station neat and clean while serving guests.
Break down buffet or other special food service tables/equipment.
Complete assigned sidework and related cleaning duties.
Be on time and at work when scheduled, and in proper uniform.
Attend department meetings as scheduled.
Maintain a consistent professional and positive attitude and actions when communicating with guests, vendors, and associates.
Report any incidents of guest dissatisfaction or unusual matters of significance to management for corrective action.
Comply with policies and procedures, practice safe work habits, and comply with sanitary, safety, security, and emergency procedures.
Write shift reports, including reports on theft, accidents, or injuries when assigned.
Check with manager/supervisor before leaving the work area for any reason.
Perform special projects and other responsibilities as assigned.
Participate in task forces and committees as requested.
Perform any other duties/tasks as requested by management.