Banquet Manager

DoubleTree • Cleveland, OH

3d

About The Position

The Banquet Manager at the DoubleTree Tudor Arms Hotel leads the banquet team in delivering events ranging from intimate gatherings to corporate functions. This hands-on hospitality leader oversees event execution, ensures excellent service, maintains Ivy Hospitality’s standards, and fosters teamwork and professionalism.

The role oversees banquet operations in accordance with Banquet Event Orders (BEOs) and client expectations; coordinates with event planners, clients, culinary staff, and other departments; manages room setups and food and beverage service; and ensures staff are scheduled, prepared, and equipped for events. The manager addresses guest concerns, maintains banquet supplies and equipment, enforces food safety and responsible alcohol service requirements, and assists with event breakdown and reporting. The position also supports sales efforts by participating in event planning meetings and recommending service enhancements.

The pay range is $50,000–$60,000, based on experience and qualifications. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• High school diploma or equivalent.
• At least 2–3 years of banquet or event management experience in a hotel, catering, or event venue setting.
• Leadership experience in team supervision, training, and coaching.
• Strong organizational and multitasking abilities, with attention to detail in event execution.
• Excellent communication and problem-solving skills and a guest-first mindset.
• Knowledge of banquet service styles, including plated, buffet, cocktail receptions, and action stations.
• Ability to lift up to 50 pounds, stand for extended periods, and work flexible shifts, including nights, weekends, and holidays.

Nice To Haves

• Hospitality or event management training.

Responsibilities

• Oversee banquet operations and ensure events are executed according to Banquet Event Orders (BEOs) and client expectations.
• Lead, train, and motivate the banquet team to maintain high standards of service and professionalism.
• Serve as the primary contact for event planners and clients, providing clear communication and a personalized experience.
• Monitor event timelines and coordinate with the culinary team and other departments.
• Manage banquet room setups and verify tables, chairs, linens, décor, and audiovisual equipment meet event specifications.
• Schedule and assign banquet staff and ensure they are equipped to handle events of varying sizes.
• Oversee food and beverage service, including quality, presentation, and timing.
• Conduct pre-event meetings to review event details, guest expectations, and service strategies.
• Address guest concerns and service challenges promptly.
• Maintain accurate inventory of banquet supplies, linen, and equipment, coordinating with vendors as needed.
• Enforce food safety, sanitation, and responsible alcohol service regulations.
• Assist with post-event breakdown, cleanup, and reporting, and ensure areas are reset for upcoming functions.
• Support sales efforts by attending event planning meetings and recommending service enhancements.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Basic life insurance and AD&D
• Voluntary life insurance
• Voluntary short-term disability insurance
• Voluntary long-term disability insurance
• Critical illness, hospital indemnity, and accident plans
• Pet insurance
• 401(k) retirement plan
• Paid time off (PTO), available as accrued

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED