Banquet Manager

Snoqualmie Casino & Hotel • Snoqualmie, WA

2d • Onsite

About The Position

The Banquet Manager is responsible for overseeing the coordination, execution, and successful delivery of all Banquet Event Orders (BEOs), including both on-site events in our over 28,000 sq. ft ballroom and meeting space, F&B outlets, and off-site events. The Banquet Manager ensures high standards of service execution and maximizes guest satisfaction, working in close partnership with the Director of Sales and other cross functional teams.

Requirements

• Four (4) year degree in Hotel Management or Hospitality/Tourism/Hotel Management. Two (2) years of additional applicable experience may be considered in lieu of education.
• At least five (5) years of banquet service experience, with three (3) years leading others.
• Expertise in planning, organizing, and leading large-scale events, with a proven ability to manage and motivate teams to deliver high-quality service.
• Strong verbal and written communication skills, effective in coordinating with clients, staff, and departments, ensuring smooth event execution and elevated guest experiences.
• Skilled in resolving issues quickly and efficiently, with a focus on guest satisfaction and service excellence.
• Proficient in handling Banquet Event Orders and capable of managing multiple events simultaneously, ensuring all logistics are handled accurately and on time.
• Experience in budget oversight, cost control, and maintaining relationships with vendors for seamless service delivery.
• Flexible to work various schedules, including weekends and holidays, with a strong understanding of safety and compliance protocols.
• Must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission.
• Pre-employment drug testing is required for all positions.
• The use of marijuana will not disqualify an applicant for positions in any department other than Transportation (Valet, Driver I).
• DOT panel testing is required for the Driver position.

Nice To Haves

• Casino, Gaming, or Hospitality Experience: Familiarity with the casino, gaming, or hospitality industry, with a strong understanding of typical products, services, and customer demographics.
• Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO).

Responsibilities

• Oversee the planning, organization, and execution of banquet and event functions in our over 28,000 sq. ft ballroom and meeting space, internal meeting space, F&B outlets, and off-site events.
• Ensure all logistical elements, such as room layouts, equipment, and staffing, are managed in alignment with Banquet Event Orders (BEOs) and guest expectations.
• Work closely with the Director of Sales and other cross functional teams to ensure that event requirements are accurately captured, communicated, and fulfilled.
• Provide service-related expertise to enhance event execution, focusing on the guest experience.
• Establish guest relationships to improve retention, while acting as the liaison between departments and the function host.
• Collaborate with the Director of Sales to ensure accurate creation, distribution, and updates of BEOs and Menus.
• Oversee the coordination of these details across departments, ensuring all involved are clear on event specifications and timelines.
• Lead the banquet team during event execution, assigning tasks, supervising performance, and providing real-time guidance to ensure excellent service delivery.
• Manage banquet costs for staffing, supplies, and equipment, ensuring operations align with budgetary goals and assist in reviewing financial performance.
• Ensure adherence to company policies on alcohol service, safety protocols, and cash handling, and oversee team training and compliance.
• Identify opportunities for operational enhancements by evaluating event processes, team performance, and resource management.
• Implement changes that increase efficiency and improve the overall guest experience.
• Work collaboratively with external vendors and internal departments (such as Entertainment, F&B, and EVS) to ensure timely delivery of goods and services.
• Maintain professional relationships to ensure seamless coordination and support during events.
• Act as the primary point of contact for resolving issues or complaints that arise during events.
• Utilize strong problem-solving and interpersonal skills to address guest concerns quickly and effectively, ensuring high levels of satisfaction.
• Collaborate with the Director of Sales by providing operational insight and feedback on event logistics.
• Assist in translating sales promises into successful event delivery, without taking on direct sales responsibilities.

Benefits

• Starting salary range of $77,837.23/year - $85,620.95/year, depending on experience, with opportunities for annual performance-based increases.
• Potential career earning trajectory reaching up to $112,085.62/annually max over time.
• 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days.
• 401(k)
• Employer-paid life insurance
• Long-term disability
• Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
• Free meals
• Free parking
• Paid breaks
• 40c/gallon gas discount
• Exciting giveaways like concert and sports tickets.
• Access to tuition reimbursement
• Certification programs
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager