Banquet Manager

DoubleTree - Tudor Arms•Cleveland, OH

4d•$50,000 - $60,000

About The Position

The Banquet Manager at the DoubleTree Tudor Arms Hotel leads the banquet team in delivering events ranging from intimate gatherings to corporate functions. This hands-on hospitality role oversees event execution and banquet operations, ensures excellent service, and maintains Ivy Hospitality’s standards while fostering teamwork and professionalism. The manager coordinates with clients, event planners, culinary staff, and other departments to ensure each event meets its specifications and guest expectations.

Requirements

High school diploma or equivalent.
A minimum of 2–3 years of banquet or event management experience in a hotel, catering, or event venue setting.
Strong leadership skills and experience supervising, training, and coaching teams.
Excellent organizational and multitasking abilities, with attention to detail in event execution.
Outstanding communication and problem-solving skills, with a guest-first mindset.
Knowledge of banquet service styles, including plated, buffet, cocktail receptions, and action stations.
Ability to lift up to 50 lbs and stand for extended periods.
Ability to work flexible shifts, including nights, weekends, and holidays.

Nice To Haves

Hospitality or event management training.

Responsibilities

Oversee banquet operations and ensure events are executed smoothly in accordance with Banquet Event Orders (BEOs) and client expectations.
Lead, train, and motivate the banquet team, maintaining high standards of service and professionalism.
Serve as the primary point of contact for event planners and clients, providing clear communication and a personalized experience.
Monitor event timelines and coordinate with the culinary team and other departments.
Manage banquet room setups and verify that tables, chairs, linens, décor, and AV equipment meet event specifications.
Ensure banquet staff are scheduled, assigned, and equipped for events of varying sizes.
Oversee food and beverage service, maintaining quality, presentation, and timing standards.
Conduct pre-event staff meetings to review event details, guest expectations, and service strategies.
Address guest concerns and service challenges promptly and ensure they are resolved.
Maintain accurate inventory of banquet supplies, linens, and equipment, coordinating with vendors as needed.
Enforce food safety, sanitation, and responsible alcohol service regulations.
Assist with post-event breakdown, cleanup, and reporting, and ensure areas are reset for upcoming functions.
Support sales efforts by attending event planning meetings and recommending service enhancements.