Banquet Manager

Marriott•St. Louis, MO

4d•$67,000 - $84,000

About The Position

The Banquet Manager directs and motivates the team while personally assisting in delivering high-quality service that meets requirements and standards. The role monitors financial and administrative responsibilities, including asset protection, and communicates clearly with everyone involved in an event’s success. It identifies training opportunities and develops strategies to achieve goals. The manager oversees banquet operations and event services, including staffing, room setups, supplies, inventories, equipment, sanitation, and routine maintenance. The role coordinates with guests, group contacts, the kitchen, event planning, and event technology teams to understand event needs, verify arrangements, resolve issues, and support customer satisfaction. It also leads shifts and participates directly in event service. The position includes team leadership and human resources responsibilities: setting goals, delegating work, conducting meetings and performance appraisals, coaching associates, supporting safety training, addressing performance or service concerns, and promoting continuous improvement. The Ritz-Carlton describes its service culture as guided by its Gold Standards, including its Employee Promise, Credo, and Service Values.

Requirements

High school diploma or GED.
Two years of experience in event management, food and beverage, or a related professional area.

Responsibilities

Direct and motivate the team while assisting in providing high-quality service that meets requirements and standards.
Monitor financial and administrative responsibilities, including asset protection.
Communicate with stakeholders involved in the success of events.
Identify training opportunities and plan strategies to accomplish goals.
Project departmental supply needs, including tables, chairs, meeting sets, props, and meeting supplies.
Apply knowledge of laws relevant to events and reinforce standards, policies, and procedures.
Manage banquet operations to maximize customer satisfaction and support event success.
Maintain sanitation standards, departmental inventories, and equipment.
Schedule Event Services staff to meet forecasts and service standards while maximizing profits.
Assist the team in developing lasting relationships with groups to retain business and increase growth.
Set goals, delegate tasks, conduct department meetings, and lead shifts while participating in event service.
Maintain knowledge of food and wine pairings, cuisine, and current event trends; act as a liaison to kitchen staff.
Attend pre-event meetings as needed and establish standards for meeting room and VIP room setups.
Inspect function rooms before events and verify that setups meet event documentation and customer requirements.
Coordinate routine maintenance and resolve event setup issues or suggest alternatives when necessary.
Coordinate among Banquets, Event Planning, Event Technology, and group contacts throughout events.
Attend and participate in pertinent meetings.
Set a positive example for guest relations, seek feedback, handle guest problems and complaints, and encourage excellent customer service.
Verify employees understand service expectations and parameters, and work to improve service performance and guest satisfaction.
Review comment cards and guest satisfaction results with employees and support continuous improvement.
Communicate and execute emergency procedures and verify that staff are trained in safety procedures.
Observe employee service behaviors, provide feedback, monitor progress, and lead staff discussions each period.
Participate in developing and implementing corrective action plans, including actions based on Meeting Planner Survey results.
Build and maintain open, collaborative relationships with associates and encourage the same within the team.
Conduct associate performance appraisals, solicit associate feedback, and address associate concerns.
Communicate performance expectations in accordance with job descriptions.
Verify property policies are applied fairly and consistently and that disciplinary procedures and documentation follow SOPs and LSOPs and support the Peer Review Process.
Bring issues to a supervisor or Human Resources as necessary.
Delegate tasks to ensure room setups are completed on time and meet Event Service Standards.