Silver Dollar City Resort - Banquet Manager [EXE]

Silver Dollar City Company • Branson West, MO

8d • Onsite

About The Position

The Banquet Manager leads banquet service operations for Silver Dollar City Resort’s indoor event spaces, which have a combined theater-style capacity of 1,416 seats, and its 555-seat outdoor event lawn. The role builds the banquet team for the resort’s opening and is accountable for banquet financial performance, staffing, service execution, and coordination with Sales and Culinary. The position reports to the Director of Food & Beverage.

The manager leads day-to-day operations and oversees guest satisfaction, safety, service quality, budgeting, labor, event execution, equipment and inventory, and compliance. The role works closely with the Catering & Conference Services Manager, Banquet Sous Chef, Accounting, Engineering, Housekeeping, Security, and other resort teams to ensure events are planned and delivered according to event orders, client requirements, and resort standards. The position also recruits, trains, coaches, and develops the banquet team, while establishing procedures, service standards, and training materials for the opening operation.

Requirements

• Associate degree, relevant certification, or equivalent on-the-job experience.
• Three to five years of high-volume banquet operations experience, including at least two years in management.
• Experience managing banquet service, conference event setups, and large indoor and outdoor events.
• Demonstrated experience managing departmental profit and loss, budgeting, forecasting, labor scheduling, and cost controls.
• Demonstrated ability to recruit, hire, train, and lead banquet teams.
• Experience developing banquet procedures, service standards, setup diagrams, and training materials.
• Working knowledge of banquet event order workflows, event billing, service charge and gratuity administration, inventory controls, and banquet equipment management.
• ServSafe Manager certification and a responsible alcohol service certification, such as TIPS or an equivalent program.
• Strong organizational, problem-solving, and decision-making skills, including the ability to manage competing priorities and respond to event changes.
• Ability to communicate effectively with clients, guests, vendors, and hosts and collaborate with Sales, Culinary, and other resort departments.
• Professionalism, sound judgment, and discretion when handling guest, host, and financial information.
• Dependable attendance and flexibility with assigned schedules, including evenings, weekends, holidays, and required overtime.

Nice To Haves

• Preopening experience in a hotel, resort, or banquet operation.

Responsibilities

• Lead daily banquet operations and be accountable for service quality, guest satisfaction, safety, and financial performance.
• Manage banquet profit and loss, revenue, operating expenses, and action plans to achieve budgeted goals.
• Build and lead an approximately 24-person hourly team, including servers, setup hosts, bartenders, and captains.
• Develop labor schedules based on event forecasts, guest counts, and service requirements while meeting productivity and labor-cost targets.
• Recruit, hire, and train the opening banquet team.
• Develop banquet standard operating procedures, service standards, setup diagrams, and role-specific training materials.
• Receive and inventory banquet operating supplies and equipment, and establish par levels.
• Build and manage the banquet event order workflow with the Catering & Conference Services Manager, including group résumé meetings, change deadlines, and post-event billing reviews.
• Plan and conduct mock events and soft-opening functions with the Banquet Sous Chef to test service readiness, timing, setups, and coordination.
• Coordinate the handoff from Sales to Operations and ensure event requirements are executed accurately.
• Oversee event-space setup, service, and breakdown in accordance with event orders, client requirements, and resort standards.
• Oversee preparation and timely distribution of the Daily Event Sheet and communicate event changes to affected teams.
• Confirm food presentation, service timing, and event readiness with the Banquet Sous Chef.
• Ensure appropriate staffing, communicate assignments and expectations, and address performance, appearance, and service deficiencies.
• Review event checks and billing for accuracy, resolving discrepancies with the Catering & Conference Services Manager and Accounting.
• Calculate and coordinate distribution of service charges or gratuities in accordance with company policy and applicable law.
• Monitor weather conditions, make operational weather decisions, and implement backup plans for outdoor event-lawn functions with resort leaders.
• Coordinate with Engineering, Housekeeping, and Security in support of large or multi-day groups.
• Control and maintain banquet equipment and linens, track breakage and loss, and establish handling, storage, and inventory-accountability procedures.
• Complete period-end inventories accurately and on time and investigate discrepancies.
• Lead compliance with food handling and storage, temperature monitoring, product dating and labeling, responsible alcohol service, chemical safety, required training, and safety audits.
• Monitor guest satisfaction, resolve concerns promptly, and identify opportunities to improve event experiences and revenue.
• Communicate anticipated group demand to other food and beverage outlets, including groups without scheduled banquet functions.
• Coach and develop hosts, provide timely feedback and recognition, and promote a positive, accountable, and cooperative work environment.

Benefits

• Free admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises attractions and resorts for employees and dependents.
• Complimentary tickets and discounts on season passes for loved ones.
• Discounts on dining, drinks, and merchandise across Silver Dollar City Attractions.
• Profit Sharing and 401(k) Retirement Plan, available after three months of employment.
• Health plan options, including co-pay, HSA, and FSA, for full-time seasonal and year-round employees.
• Employee health center providing basic office visits, x-rays, and lab work for a co-pay, whether insured or not.
• 100% free tuition starting on the first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree