Banquet Manager (FT)
About The Position
The Banquet Manager leads the daily operation of the Banquet department, managing staff and coordinating banquet events to deliver high-quality, consistent service aligned with brand standards. The role serves as the hotel’s point of contact for event clients and works closely with Meetings & Events, Culinary, housekeeping, engineering, and other departments to plan and execute events. The manager supports staff development through training, coaching, and performance oversight, and helps maintain equipment, inventory, safety, and sanitation standards. The position requires flexibility to work weekends and holidays and involves extended periods of standing and mobility, along with regular lifting and occasional pushing or pulling of heavy serving equipment.
Requirements
- At least one year of previous banquet supervisory or management experience.
- Excellent verbal and written communication skills.
- Ability to prepare and analyze data, figures, and computer-generated transcriptions.
- Proficiency with Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.
- Ability and willingness to continually learn, adapt to, and master new operating systems.
- Knowledge of food and alcoholic beverages.
- Ability to work a flexible schedule, including weekends and holidays.
- Ability to stand and maintain mobility for extended periods during scheduled shifts.
- Ability to lift and carry up to 50 pounds regularly and for extended periods during a shift.
- Ability to push and pull food-serving equipment and carts weighing up to 200 pounds on a semi-regular basis.
Nice To Haves
- Luxury hotel experience.
Responsibilities
- Manage daily Banquet department operations, including recruiting, scheduling, staffing, training, and supervising staff.
- Serve as a liaison for the hotel and point of contact for clients during events.
- Assist with planning and executing banquet events.
- Collaborate with Meetings & Events and Culinary to ensure events are executed smoothly.
- Maintain service, food quality, and presentation standards in accordance with brand standards.
- Inspect equipment and amenities for cleanliness, safety, and functionality.
- Help develop and implement the training manual for banquet staff.
- Manage inventory and control breakage and loss of china, glass, silver, and banquet service equipment.
- Support and guide Banquet Associates, monitor job performance, and help ensure successful guest experiences.
- Train and coach Banquet staff to maintain high service standards.
- Coordinate with housekeeping and engineering to support product delivery.
- Assist with scheduled month-end inventories.
- Work with other departments to execute client events and meetings.
- Ensure the department follows safety and sanitation policies.
- Perform additional duties as assigned based on business needs.
- Supervise set-up staff, including assigning duties, motivating and mentoring, evaluating service, and taking disciplinary action when necessary.
Benefits
- Discretionary Time Off (DTO)
- Healthcare benefits
- Health Savings Account and Flexible Spending Accounts
- 401(k) retirement plan with company matching, fully vested, and loan option
- Banking and Investing Program with preferred rewards, mortgage discount, and waived fees
- Fertility and family-forming assistance
- Parental leave pay differential
- Pet insurance
- Hotel discounts
- Free meals
- Fitness and wellness discounts
- LinkedIn Learning membership
- Community engagement opportunities through Hearts of Pendry
- Associate events throughout the year
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
