Banquet Manager

MTCC•Toronto, ON

11d•Onsite

About The Position

The Metro Toronto Convention Centre (MTCC) is seeking a Banquet Manager to ensure the best possible service to guests and maintain the quality of food and beverage to meet client requirements for maximum client/guest satisfaction. The successful candidate will be responsible for the scheduling and supervision of employees and act as a liaison between clients and various departments for function arrangements. This is a full-time salaried position which requires weekend and shift work, with long periods of standing, walking and working extended hours. The company offers future Lieu time to offset hours worked in excess of a normal work week.

Requirements

Working experience with knowledge of Food & Beverage industry and industry trends.
Knowledge in Health and Safety Policies, C.B.A., Food & Beverage service standards, and banquet administration.
Smart served certified.
Knowledge of food allergens, dietary restrictions, and common menu ingredients.
Must be detail oriented and have excellent communication skills (verbal and written) and should have the ability to improvise and adapt to last minute changes and requests.
Skill to manage / coach a diverse group of employees, excellent customer service, organizational and problem-solving skills.
Demonstrated skills in Microsoft Office.
Working knowledge of mobile phone applications.
Demonstrate the ability to listen, communicate, motivate staff, go the extra mile and be able to multitask.
Flexibility to adjust

Nice To Haves

Knowledge of Ungerboeck and Adaco is an asset.

Responsibilities

Supervises employees to maximize efficiencies and productivity; coaching, counselling, and progressive discipline as needed.
Ensures the timely coordination and successful execution of various Food & Beverage events including coffee, meal and beverage service.
Attends daily catering meetings as needed and makes proper staff adjustments based on changes.
Plan events based on Banquet Event Order (B.E.O.) details, staffing requirements, collective bargaining agreement (C.B.A.), floor plans etc.
Organize pertinent administrative details required to execute assigned events i.e., requisitions, postings, meal cards etc.
Control banquet inventory
Assist with scheduling and casual booking process.
Liaise with respective Catering / Event Coordination Manager prior to events, to ensure service expectations are clearly defined, and all details from the Banquet Event Order are being executed.
Establish and maintain contact with client/ client contact for the duration of the event.
Ensure all departmental protocols are followed and any required documentation is completed in its entirety (e.g., B.E.O.’s, sign in /out sheets etc).
Ensure all rooms are safe and secure prior to leaving.
Be able to adjust to last minute client requests, staff reduction during and after an event.
Must be effective at improving and considering alternatives to resolve guest and other issues.
Perform all duties as deemed necessary for the success of the department.
Conducts briefing with all staff prior to the event to share information, and service expectations.
Effective communication with other supporting departments, prior to event, to ensure all supplies and equipment are procured to make each event a success. These supporting departments that must be communicated with for every function are banquets, stewarding, beverage control, catering, event services and sometimes cash office.