Banquet Manager

Garden of the Gods Resort and Club•Colorado Springs, CO

2d•Onsite

About The Position

To oversee complete day-to-day operations regarding Banquets & Catering for the upcoming season. To schedule, coordinate and provide managerial coverage to all banquet functions, meeting spaces and special events. Create a positive, collaborative and efficient work environment and ensure all applicable policies and procedures are being adhered to. Communicate regularly with the Director of Food and Beverage, Operations Manager, and Executive Chef regarding the overall banquet & catering performance.

Requirements

Requires ability to interpret / extract information and / or perform arithmetic functions.
May require typing, CRT, record keeping, or word processing.
Need for good communication skills.
Minimum formal education of a high school diploma.
Minimum of one-year job-related experience.
State of Colorado (or equivalent) Safe-Serve Certification/ TIPS Bar Certificate
Valid Driver's License
CPR Certification
Food Protection Manager Certification
Food Handler Certification
Alcohol Server/Seller Certification

Responsibilities

Circulates through each Banquet function to ensure guest satisfaction.
Sincerely seeks guest comments and quickly and willingly handles any complaints.
Checks banquet rooms, service, and kitchen areas for cleanliness, proper set up, and sufficient supplies and equipment.
Performs human resource functions for staff, including scheduling, evaluating, and training staff.
Monitors the profitability of functions to ensure quality and portion control while minimizing waste and broken or lost supplies.
Monitors labor and all other expenses for the banquets department.
Ensure proper cashiering procedures are followed and review accuracy and distribution of service charges amongst staff.
Maintains constant communication with sales managers as to the details and success of banquet events and their execution.
Maintains cleanliness of the banquet through direct visual inspection continually during all hours of operation.
Supervises the food and beverage services of banquet functions, including set-up, service, and breakdown.
Identify situations which compromise the department's standards and rectify these immediately.
Assists in taking inventories, purchasing necessary supplies, and controlling their distribution.
Inspects food products to ensure quality, quantity, and palatability guidelines are followed.
Maintains weekly cleaning lists.
Holds periodic meetings with Banquet staff to review past and future performance of service, quality, general information concerning guest and employee relations, and upcoming daily functions.
Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
Provide extraordinary service that is "Enriching by Nature."
Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
Be empowered to make things go right if they go wrong.
Give the guest/member a fond farewell.
Address feedback by utilizing the LEARN Model.
Demonstrate a professional appearance and be attentive to what matters most.
Comply with company policies and procedures.
Observe and adhere to safety guidelines.
Interface positively with other departments, offering assistance when needed.
Displays care in use of equipment and maintains an organized and professional work environment.